What are the responsibilities and job description for the Strategic Accounts Sales Coordinator position at acquireai?
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualifications 2 years of experience within the following: Sales Support / Sales Administration / High-profile Customer Engagement Understanding of legally binding contractual language and terminology Proven ability to exercise independent judgement in a high volume, high pressure, deadline driven environment. Interpersonal skills to interface effectively with the necessary stakeholders. Capacity to analyze system ability to complete customer requests. Proactively identify areas of risk in project execution to management and escalate as appropriate. Work collaboratively with other team members from different disciplines and backgrounds. Excellence in professional verbal and written communication skills Advanced level understanding of MS Office and Adobe products: Import/export of data, mail merge Excel: basic formula creation, pivot tables, and v-lookup PowerPoint: creation of presentations Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management SharePoint: navigation and functionality Teams: chat functions, calls, & meetings Adobe: editing & digital signatures Responsibilities Collaborate with internal and external stakeholders to ensure optimized customer experience. Work closely with Strategic Account Managers (SAMs) to retain relationships and build customer loyalty Ensure all organizational and operational tasks are completed according to company standards. Maintain a comprehensive understanding of Ritchie Bros. insights, services, and transactional solutions. Partner with Strategic Account Managers on cross-selling activities to support growth of the customer’s portfolio. Resolve customer questions and concerns relating to solutions menu. Prepare contractual agreements between Ritchie Bros. and customers for products or services. Manage sensitive and confidential information. Facilitate insights, services, and transactional solutions. Identify internal business partners and act as a liaison for Strategic Accounts. Perform other duties as assigned. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/