Senior Workday Consultant

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world. As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies. As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn. A SNAPSHOT OF YOUR ROLE We are seeking a skilled and experienced Workday specialist/consultant to join our team. The consultant will be responsible for the system implementation (including additional modules), configuration, and ongoing administration of Workday HCM and support our data, analytics and reporting requirements. This role involves working closely with various stakeholder to understand business requirements and deliver customised solutions that enhance our HR system. The role also requires strong expertise in Workday reporting, analytics, data analysis including building dashboards and additionally leveraging Excel, Power BI to derive people-related insights, themes and opportunities for improvement/action. Key Responsibilities Lead and manage the implementation and configuration of Workday modules, including HCM, Payroll, Benefits, Talent, employee engagement and Learning modules Collaborate with stakeholders to gather and analyse business requirements, and translate them into effective customised Workday solutions Develop and maintain custom reports, dashboards and analytics within Workday to meet business needs Conduct system testing, including unit testing, integration testing and UAT (user acceptance testing), to ensure solutions meet business requirements Provide ongoing support and maintenance of Workday applications, including troubleshooting issues and performing periodic system updates and new releases Deliver training and support to end-users, ensuring they are proficient in using Workday functionality Stay updated on Workday releases and enhancements, and recommend new features or changes to improve system functionality Work with external vendors and partners as needed to support Workday projects and initiatives Document processes, configurations and procedures for future reference and compliance purposes Provide daily support for Workday processes and support configuration requirements for all HCM business processes. Work closely with the P&C team to troubleshoot and resolve issues Ensure data accuracy and integrity within the Workday system Build and maintain Workday dashboards and other analytics to support people decision-making Utilise Workday reporting processes to generate insights, additionally utilising Excel and/or Power BI to derive more complex data insights Be willing to share knowledge and upskill our team where possible. Additional Key Capability (What success looks like in this role) Takes a structured, thoughtful approach to problem solving Seeks to fully understand the issue before acting, including exploring scenarios and downstream impacts Validates solutions through testing and evidence rather than assumptions Demonstrates curiosity and strong attention to detail Works confidently and methodically through complex situations to reach the right outcome A BIT ABOUT YOU Certification in Workday HCM or other Workday modules is highly desirable Proven experience as a Workday Consultant or similar role, with hands-on experience in Workday implementation and configuration In-depth knowledge of Workday HCM and other modules such as Payroll, Benefits, Talent, Engagement and Learning Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions Strong understanding of the HCM Workday module and experience troubleshooting issues Strong capability in Workday reporting, dashboarding and analytics Strong Excel skills and knowledge of other data visualisation tools or similar is a plus Ability to interpret data and provide change solutions WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever: Smart questions spark smart solutions. Entrepreneurial Energy: Think like an owner. Solve like a founder. Fast with Intent: We move fast and deliver real results. Laugh and Learn: We don’t take ourselves too seriously, just our results. We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions. Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation. What are you waiting for? Join the A-Team and experience the A-Life! Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. 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