Insurance Officer

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help businesses work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career — Join us today and be part of a team where your work makes an impact. WHY JOIN THE A-TEAM? Come for a career, stay for the fun! HMO coverage for you Yearly Kick-Off Parties with major giveaways (like the car in 2023!) Get recognized through our ‘Value Awards’ Grow your career — yes, we love to promote internally Do meaningful work and collaborate with the best 900 promotions given each year 2,700 leadership training courses A SNAPSHOT OF YOUR ROLE As an Insurance Officer, you’ll be responsible for ensuring smooth, compliant, and cost-effective management of insurance policies and claims processes. You will handle end-to-end insurance operations, from policy administration and risk review to claims management and cross-department collaboration. YOUR DAY-TO-DAY TASKS INCLUDE: Claims Processing: Manage and oversee motor insurance claims from initiation to resolution, ensuring timely and fair handling. Compliance: Ensure compliance with all regulatory requirements and industry standards related to insurance processes. Client Service: Address customer inquiries, resolve concerns, and maintain high levels of client satisfaction. Risk Management: Assess and mitigate risks by reviewing policies, premiums, and claims histories. Budget Management: Monitor budgets, minimize financial loss, and achieve cost-saving targets related to insurance activities. Administrative Tasks: Maintain accurate documentation, prepare insurance-related reports, and manage internal and external correspondence. Coordination: Work closely with brokers, underwriters, and claims adjusters to ensure seamless policy and claims processing. Policy Management: Administer existing policies, secure competitive quotations, and ensure appropriate and up-to-date coverage. A BIT ABOUT YOU At least 1–2 years of experience in insurance operations, policy administration, or claims management Strong understanding of insurance principles, particularly motor insurance policies and claims Excellent attention to detail and organizational skills Ability to analyze data and make informed decisions to reduce risk and manage costs Solid communication and interpersonal skills, especially when working with clients and vendors Familiarity with insurance platforms and claims systems is an advantage Comfortable working cross-functionally and managing multiple tasks simultaneously WHAT SUCCESS LOOKS LIKE Accurate, timely, and compliant handling of all insurance-related processes Reduction in unnecessary costs or losses from underinsured assets or delayed claims High client satisfaction and smooth collaboration with internal and external stakeholders WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever: Smart questions spark smart solutions Entrepreneurial Energy: Think like an owner. Solve like a founder Fast with Intent: We move fast and deliver real results Laugh and Learn: We don’t take ourselves too seriously, just our results What are you waiting for? Come for a career, stay for the fun. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. 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