Executive Assistant

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Personal Assistant role is to support the Chief Executive Officer and be part of the business and the remote team. Tasks include: Manage the daily dairy & emails – Office 365 CRM – Microsoft Dynamics updating, adding new records, reports, creating workflows & research Admin Support to the CEO Ensuring procedures are being adhered to and quality checking information Coordinating of workload Assisting in Sales Writing letters The following competencies are required for this position: Communication Communication skills of a high-level including verbal, written and electronic. The ability to train and demonstrate the logistics aspect of our product offering and services at all levels within the organisation. Teamwork Must be a team player with the ability to work across functional areas of the business through Operations, DTS, Sales and Marketing and Accounts. Problem solving Analytical skills of a high level with the ability to resolve complex customer issues and provide complex reporting services for both internal and external use. Self-Management Self-Management within the role is key to the success of the position occupant. The person needs to be able to review, revise and resource any operational solutions within the service centre. Planning and organising The role requires the ability to project manage plan and implement services and to plan each day’s work output and resources required. Technology A broad understanding of the Technology available to the Document Storage and Records Management industry and an extensive understanding and operational use of the CIMS industry specific software solution including though not limited to all Microsoft products and SQL. Learning Must have the ability to ‘self-learn’ through research and to determine other skills required. Initiative and enterprise The incumbent requires a high level of drive and initiative when considering enhancements to services. QUALIFICATIONS/KNOWLEDGE/EXPERIENCE Qualifications – required: Business Administration degree - English - writing and speaking Knowledge, Skills & Experience (Essential): Previous Administrative experience Proficiency in Microsoft Office suites, including Excel, PowerPoint and Word Excellent customer care skills High attention to detail and a proactive approach to work MS Dynamics Excellent writing skills Knowledge, Skills & Experience (Desirable): Records Management Experience in coordinating marketing campaigns Document Process Outsourcing Workflow Applications Tender writing skills Marketing experience Employees are responsible and accountable for: Compliance with workplace policies and procedures for risk identification, risk assessment and risk control Active participation in activities associated with the management of workplace environmental health and safety Identification and reporting of environmental health and safety risks, accidents, incidents, injuries and property damage at the workplace Correct utilisation of appropriate personal protective equipment Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/