What are the responsibilities and job description for the Customer Service Representatives - Voice & Non-Voice Accounts (For Pooling) position at acquireai?
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! CUSTOMER SERVICE REPRESENTATIVE Quezon City | Pasig City Night Shift | Onsite | Full-Time Build your career in customer service with a role that offers continuous learning, stability, and long-term growth. Join a dynamic team where you’ll assist customers, resolve concerns, and deliver excellent service across multiple channels. ABOUT ACQUIRE INTELLIGENCE At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. A SNAPSHOT OF YOUR ROLE You’ll provide customer support by addressing inquiries, resolving concerns, and ensuring a positive overall experience. This role involves handling inbound and/or outbound interactions across voice and non-voice channels (calls, chat, and email), while maintaining service quality and operational excellence. WHAT YOU’LL DO Handle inbound and/or outbound customer interactions via voice and non-voice channels (calls, chat, and email). Provide professional customer service with proper communication etiquette across all channels. Address customer inquiries, resolve concerns, and provide accurate information and appropriate solutions. Escalate issues when necessary following established processes. Gather and record customer information, concerns, and actions taken in the system. Utilize knowledge base tools for product, service, and policy information needed to resolve inquiries. Continuously learn new tools, systems, and processes relevant to the role. A BIT ABOUT YOU With relevant BPO or customer service experience Strong communication skills (written and verbal) Customer-focused mindset Problem-solving and critical thinking skills Ability to multitask and manage time effectively WHY JOIN THE A-TEAM? Here’s what’s waiting for you: HMO coverage for you and your family Epic Yearly Kick-Off Parties with major giveaways Recognition through our Value Awards — we celebrate your wins Real career growth with opportunities for internal promotions Meaningful work with talented and supportive teams Your future matters: 900 internal promotions every year Access to 2,700 leadership training courses Extra rewards along the way: 14th Month Pay after 5 years of continuous service Employee Referral Program — earn up to ₱42,000 per successful hire Enjoy work-life balance: 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash Paid Birthday Leave — celebrate your day your way WHAT WE VALUE Curious and Clever: Smart questions spark smart solutions Entrepreneurial Energy: Think like an owner. Solve like a founder Fast with Intent: We move fast and deliver real results Laugh and Learn: We don’t take ourselves too seriously, just our results What are you waiting for? Come for a career, stay for the fun! Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquire.ai. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/