IT Manager - Confidential Search

About the Company
Our client is a well-established, privately held manufacturer of premium custom products, serving a national base of institutional and organizational customers. With decades of steady growth and a reputation for craftsmanship and quality, the company is investing in its technology function to support its next stage of growth.

The Role
The IT Manager leads a small team of IT Specialists and partners closely with company leadership to keep the organization's technology systems, infrastructure, and support services running efficiently, securely, and reliably. The focus is on turning business needs into practical technology solutions, keeping day-to-day operations stable, and driving continuous improvement across IT processes, systems, and services.

This role suits someone who looks past individual technical tasks to business outcomes and takes ownership of moving initiatives forward. The ideal candidate is proactive and organized, comfortable balancing leadership with hands-on problem-solving, and able to build structure, accountability, and a culture of service in a growing organization.

Key Responsibilities

• Manage daily IT operations, internal infrastructure, and Help Desk support across multiple locations
• Oversee IT security protocols and tools, including cyber protection, access control, and network monitoring
• Guide and enforce disaster recovery, endpoint and server patch management, and asset inventory
• Lead and document process improvements that strengthen reliability, security, and scalability
• Supervise maintenance, upgrades, and lifecycle planning for hardware and software
• Manage vendor relationships, purchasing, and IT cost controls
• Build clear workflows and knowledge documentation for troubleshooting, system access, and issue resolution
• Ensure systems effectively support both hybrid and on-site work
• Contribute to IT strategy and the rollout of company-wide solutions aligned with business goals
• Support ERP, production scheduling, and other business systems used across departments
• Track and report on performance metrics; support compliance with security and privacy standards

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 6 years of IT operations experience, including at least 3 years supervising or leading a team
• Strong leadership and project management skills
• Deep understanding of IT systems, network administration, security, and infrastructure
• Experience implementing IT policy, leading projects, and supporting enterprise systems
• Proficiency with Microsoft Office, Active Directory, DNS, VPNs, and endpoint management
• Experience with cloud platforms such as AWS and with RMM/deployment tools
• Excellent written and verbal communication; strong cross-team collaborator
• Proven track record mentoring and developing technical staff
• Manufacturing environment experience is a plus

Pay: $90,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $90,000 - $105,000