What are the responsibilities and job description for the Resort Room Attendant position at Acqualina Management, LLC?
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Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs
JOB OVERVIEW:
Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
REPORTS TO: Housekeeping Manager/Director
WORK ENVIRONMENT:
Guest Rooms, Guest and Service Corridors, Housekeeping Office.
KEY RELATIONSHIPS:
Internal: Executive Housekeeper, Assistant Manager, Floor Managers, House Person, Linen/Laundry Staff, Rooms Control, Engineering.
External: Hotel guests/visitors.
QUALIFICATIONS
Essential:
- Fluency in English both verbal and non-verbal.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
Desirable:
- High school graduate.
- Fluency in second language, preferably Spanish.
- Previous training in guest relations.
- Previous experience in hospitality industry, preferably Housekeeping in an ultra luxury market.
- 2 years prior experience in cleaning hotel guest rooms.
- Knowledge of proper chemical handling.
PHYSICAL ABILITIES
Essential:
- 1. Exert physical effort in transporting 10 to 50 pounds.
- 2. Endure various physical movements throughout the work areas.
- 3. Reach 8’ inches/feet.
- 4. Satisfactorily communicate with guests, management and co-workers to their understanding.