What are the responsibilities and job description for the Hotel Concierge position at Acqualina Management, LLC?
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We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:
Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs
JOB OVERVIEW:
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Attends to immediate needs of all guests pre-arrival, throughout stay, and post-stay. Attends the needs of all permanent residents.
REPORTS TO: Front Office Manager, Chief Concierge, Concierge Supervisor.
WORK ENVIRONMENT:
Concierge Desk, guest rooms and service areas.
KEY RELATIONSHIPS:
Internal: Staff in Front Office, Housekeeping, Kitchen, Restaurants, Engineering, Security, Sales, Accounting, Valet Parking, PBX, Bell, Door, Spa, and Executive Office.
External: Resort & Resident guests/visitors, designated service company personnel and vendors.
QUALIFICATIONS
Essential:
- High school graduate or equivalent vocational training certificate.
- Fluency in English both verbal and non-verbal.
- Provide legible communication.
- Compute basic arithmetic.
- 1 year experience in a similar position in a 5 star style hotel/resort.
- Ability to input and access information in the property management system/computers.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent resort data
- provide excellent customer service and maintain a professional demeanor.
Desirable:
- College degree or formal training in the Hospitality Industry.
- Previous experience as a Concierge in a luxury market.
- Fluency in a second language, preferably Spanish.
- Knowledge of local attractions, services and suppliers/vendors.
- Certification of previous training in guest relations, liquor, wine and food service.
- Previous Culinary experience.
- Certification in an alcohol awareness program.
- Ability to suggestively sell.
- Certification in CPR.
PHYSICAL ABILITIES
Essential:
- Frequent standing and walking throughout shift.
- Endure various physical movements throughout the work areas.
- Reach overhead and extension up to 30 inches complete tasks at different levels.
- Remain in stationary position for up to 8 hours throughout work shift.
- Satisfactorily communicate with guests, management and co-workers to their understanding.
- Load and unload luggage from point of origin to destination.
- Lift, transfer and store heavy objects up to 60 pounds
- Occasional kneeling, pushing, pulling and lifting
- Occasional ascending or descending ladders, stairs and ramps