What are the responsibilities and job description for the Front Desk Agent Overnight position at Acqualina Management, LLC?
WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©
We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:
Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs
JOB OVERVIEW
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
REPORTS TO: Front Office Manager/Assistant Front Office Manager.
WORK ENVIRONMENT:
Front Desk and Back Office Areas, Guest Rooms and all Public Areas.
KEY RELATIONSHIPS:
Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering, and Security.
External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels.
QUALIFICATIONS
Essential:
- High school graduate or equivalent vocational training certificate.
- Computer basic arithmetic.
- Fluency in English both verbally and non-verbally.
- Provide legible communication and directions.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- Ability to input and access information in the property management system/computers/point of sales system.
Desirable:
- Some college or training in Hospitality Industry.
- Previous experience as Front Desk Agent.
- Previous cashiering experience.
- Fluency in a foreign language, preferably Spanish/Russian/Portuguese.
- Ability to suggestively sell.
- Certification in CPR.
- Previous guest relations training.
PHYSICAL ABILITIES
Essential:
- 1. Frequent standing and walking throughout shift.
- 2. Endure various physical movements throughout the work areas.
- 3. Reach overhead and extension up to 30 inches complete tasks at different levels.
- 4. Remain in stationary position for up to 8 hours throughout work shift.
- 5. Satisfactorily communicate with guests, management and co-workers to their understanding.
- Load and unload luggage from point of origin to destination.
- Lift, transfer and store heavy objects up to 60 pounds
- Occasional kneeling, pushing, pulling and lifting
- Occasional ascending or descending ladders, stairs and ramps