What are the responsibilities and job description for the Front Desk Agent position at Ocean Key Resort & Spa, a Noble House Resort?
Description
WE ARE
Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!
OUR CULTURE | Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
A day in the life...
A Front Desk Agent greets guests, manages check-ins/outs, handles reservations, answers calls, processes payments, and resolves issues, acting as the first point of contact to ensure a positive guest experience.
At this time, we are only considering applicants who reside in the Florida Keys and/or have secured housing for relocation to a commutable distance to Key West, FL.
Requirements
You own this if you have: Previous Front Desk Agent experience, preferably working at a luxury property.
- Computer and software proficiency: Efficiently using a keyboard, logging in/out, and navigating the operating system(s)
- Internet and web navigation: Using web browsers, searching for information, and utilizing company online software system(s)
- Must be able to exert physical effort in lifting 5 pounds to 50 pounds on occasion
- Push/Pull 50 pounds on occasion
- Endure various physical movements throughout the work area
- Remain in stationary and mobile position for at least 8 hours throughout work shift
- Satisfactorily communicate with guests, management and co-workers to their understanding
- Must have positive attitude
The above list of duties and responsibilities is not intended to be exclusive, other responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job may be required from time to time with or without notice. While this job description is intended to be an accurate reflection of the current job, management does reserve the right to revise or alter the duties of the job either temporarily or permanently as required.
We’ve got you covered… At Ocean Key Resort and Spa, we are proud to offer our team members amazing perks and benefits.
- Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
- Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
- 401K plan with matching
- Team Member parking reimbursement program
- On Demand Pay- access to your pay before payday
- Paid Holidays/Personal/Vacation/Sick time
- Company-Sponsored Parking program for team members
- Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
- Career growth opportunities and Recognition Programs
- Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
- *Certain benefits apply only to full time employment status and introductory eligibility period applies
Are you ready to join the excitement? At Ocean Key Resort and Spa, we look for team members with a high amount of integrity and a positive hospitality-driven mindset. We look forward to reviewing your application and resume.
At Ocean Key Resort and Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.