Front Desk

Position Summary

The Front Desk & Onboarding Administrative Assistant serves as the primary point of contact for walk-ins, applicants, and new employees. This role provides essential administrative support to the HR department, assists with onboarding, and helps maintain organized, compliant HR operations.

This is a highly customer-service–focused role and a key position during the casino's pre-opening hiring phase.

Key ResponsibilitiesFront Desk & Customer Service

• Greet applicants, visitors, and Team Members in a friendly and professional manner.
• Answer calls, direct inquiries, and provide general HR information.
• Assist walk-ins with job applications, paperwork, or directions.
• Maintain an organized and professional HR front desk and lobby area.

Onboarding Support

• Assist new hires with document collection, I-9s, and required paperwork.
• Enter and track new hire information in UKG Onboarding.
• Support the scheduling and preparation of orientation sessions.
• Ensure onboarding materials, packets, and communication are accurate and complete.

Administrative Support

• Prepare HR forms, packets, folders, and training materials.
• Perform clerical duties such as scanning, copying, filing, and data entry.
• Assist with job fairs, training sessions, and HR events.
• Support LMS tasks such as attendance tracking and class confirmations.

Compliance & Recordkeeping

• Handle sensitive information with confidentiality.
• Assist with identity verification, signature collection, and compliance documentation.
• Track background checks and licensing paperwork when required by Tribal Gaming regulations.

Team Collaboration

• Work closely with the Recruiting & Learning & Development Supervisor and HR Leadership.
• Provide customer service support to all departments.
• Assist HR team members with special projects as needed.

QualificationsExperience

• 1–2 years of administrative, reception, or customer service experience required.
• Experience in HR support, hospitality, Tribal government, or gaming is a plus.

Education

• High school diploma or GED required.
• Some college or administrative coursework preferred.

Technical Skills

• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with HRIS/onboarding software such as UKG preferred but not required.
• Strong organization and accuracy in handling documents and data.

Key Competencies

• Excellent customer service and communication skills
• Professional and positive demeanor
• Ability to maintain confidentiality
• Strong attention to detail
• Reliability and ability to multitask in a fast-paced environment
• Willingness to learn and grow within the HR team

Job Type: Full-time

Pay: $ $26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $26