Residential Plumbing Service Manager

Reports to: CEO

Environment: In the field, and in our office in Durham, NC

Plumbing Industry

Acme Plumbing is a long-standing, family-founded institution that has served the Raleigh, Durham, and Chapel Hill "Triangle" area since 1947. Originally established by W. Laurence Tilley, Sr., the company has built a multi-generational legacy of integrity, craftsmanship, and community trust. Acme is under new ownership and entering an exciting growth phase. In the coming days we are launching refreshed marketing and updated pricing, and we are building the team that will deliver on that momentum. Joining us now means getting in on the ground floor of an established local business with a clear plan to scale and the chance to grow with it.

Acme specializes in a comprehensive range of plumbing solutions, including residential service and repair, commercial installations, and full-scale renovations. Known for its "Deep Roots, Modern Approach" philosophy, the company combines decades of technical expertise with a commitment to modern technology and professional service excellence.

Residential Service Manager Role: We are seeking an experienced Residential Service Manager to lead and oversee our plumbing division serving the Durham, NC area. In this role, you will manage a team of technicians, ensure high-quality service delivery, and drive operational efficiency. The ideal candidate is both technically skilled and people-oriented, with strong leadership capabilities and a deep understanding of plumbing systems, codes, and safety regulations. Just as importantly, they bring a positive attitude and a collaborative spirit. We are building a team that supports one another, shares knowledge, and treats every coworker with the same respect we show our customers.

Applicants must have prior plumbing experience, including supervisory experience, to be considered.

What you'll do:

• Oversee daily operations of the plumbing team and dispatchers, including scheduling, dispatching, and job completion.
• Ensure all plumbing work complies with North Carolina codes, safety regulations, and company standards.
• Hire, train, mentor, and evaluate technicians to maintain high performance and customer satisfaction.
• Collaborate with other departments to coordinate service delivery and resolve field issues.
• Monitor inventory, tools, and equipment to ensure availability and cost control.
• Review project estimates, approve invoices, and manage departmental budgets.
• Implement and track KPIs to improve operational efficiency and team productivity.
• Maintain detailed job records and prepare reports for upper management.
• Stay current with industry trends, technology, and regulatory changes.

What skills you have:

• Excellent leadership and team management skills.
• Strong communication skills and customer service abilities.
• Solid problem-solving and decision-making capabilities.
• Ability to read and interpret blueprints, schematics, and technical documents.
• Knowledge of safety requirements and compliance standards.
• Time management and organizational skills.

What you need:

• High school diploma or equivalent; relevant trade school or technical training preferred.
• Minimum of five years of plumbing experience, including at least two years in a supervisory role.
• Valid plumbing license as required by North Carolina or local regulations.
• Strong understanding of residential and commercial plumbing systems.
• Proven ability to manage teams and handle multiple projects simultaneously.
• Valid driver's license and clean driving record.
• Basic computer proficiency.
• Positive, team-oriented attitude; willingness to support coworkers, share knowledge, and contribute to a respectful, drama-free work environment.
• Must pass a pre-employment background check.

What is nice to have:

• P-1 or P-2 Plumbing License.
• OSHA 30-Hour Certification.
• Prior experience with ServiceTitan or comparable field service software.

What's in it for you:

• Full Benefits after 90-Days [Aetna]
• Fully stocked company vehicle & gas card
• Company issued cell phone & tablet
• Equal opportunity employer
• Paid Vacation
• Paid Training
• Matching 401K Retirement Savings Plan
• Life, Dental, Vision Insurance
• Performance bonus based upon revenue, efficiency and sold hours.
• 90 day and yearly review with option for pay raise depending on performance

Have questions or want an update on your application? Call or text Amanda @ 980.553.0103.