What are the responsibilities and job description for the Patient Account Specialist position at ACMC Healthcare System?
General Summary
- Responsible for verifying and updating patient insurance and registrations. Answer patients’ inquiries related to bills or other communication they have received from their visit. Greet customers in a pleasant manner and accept payments.
Minimum Qualifications
Required Licensure or Certification
- None required.
Required Length and Type of Experience
- Minimum 1 year of billing or registration experience, preferably in a hospital setting.
Education, Knowledge, Skills and Abilities
- High school graduate or equivalent.
- Possess computer system knowledge.
- Knowledge of healthcare patient accounting and healthcare insurance coverage.
- Previous customer service experience preferably in a hospital or medical setting.
- Confidential and good communication skills, both verbal and written.
- Proper use of standard office equipment.
Required Physical and Environmental Demands
- Ability to sit for extended periods of time. Manual dexterity to use a PC for extended periods of time.
Responsibilities
- Verify patient insurance and update the registrations.
- Take payments and answer questions from patients who walk in to the office.
- Identify problem accounts, investigate and corrects errors to patient accounts.
- Maintain an understanding of third-party billing regulations.
- Carry out job duties in full compliance with ARMC’s Corporate Compliance Program and Code of Conduct.
- Perform other duties as assigned by management.