What are the responsibilities and job description for the Patient Access Specialist position at Northeast Ohio Neighborhood?
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General Duties: Under the supervision of the Business Office Supervisor, the Patient Access Specialist is responsible for demonstrating independent judgment and discretion in the provision of quality patient services and support for clinical services, including; patient reception, service area reception, appointments, registration, collection of payments, service charges, telephone contacts, medical records, and referrals. The Patient Access Specialist provides administrative support to the health center. The Patient Access Specialist does not advise professional personnel, patients or any persons regarding medical issues. The Patient Access Specialist will apply well-developed customer service skills and be able to prioritize and manage individual assignments for the overall improvement of the registration process.
Education:
High School Graduate or equivalent;
Successful completion of advanced training when available.
Minimum Qualifications: 2 years of patient registration or related experience. Demonstrated knowledge and understanding of insurance plans/benefits and the verification processes. Must be able to identify and categorize each patient's age-specific grouping of needs such as, infant, adolescent, or geriatric patients. Working knowledge of HIPAA guidelines and Release of Information laws. Working knowledge of medical terminology. Ability to work as a team with technical professionals, management and medical professionals. Ability to work effectively independently and effectively solve problems.
Full-Time Work Schedule Hours
Day Shift: 8:30 A.M. to 5:30 P.M.
Afternoon/Evening/Weekend/Holiday/ Work Schedule Hours
Monday-Thursday: 12:00 P.M.-9:00 P.M.
Friday: 5:00 P.M. to 9:00 P.M.
Saturday: 9:00 A.M. to 3:00 P.M.
Holidays: 2:00 P.M.-9:00 P.M.
Part-Time Work Schedule Hours
Monday: 5:00 P.M. to 9:00 P.M.
Saturday: 9:00 A.M. to 3:00 P.M.
Holidays: 2:00 P.M. to 9:00 P.M.