What are the responsibilities and job description for the Service Desk Specialist position at ACL Digital?
Requisition Name: Service Desk Specialist
Work Location: 312 Rosa Parks Avenue Nashville, TN 37243 - Onsite
Estimated Duration: 07/13/2026 - 07/13/2027
Max rate is $28.00/hr. w2
Description
This Requisition Is being Reopened for Additional Candidate Submissions
Physical Requirements: Ability to Lift 50 Pounds
IT Call Center & Customer Service: IT Call Center Experience, Call Volume Management (Up to 30 Calls/Day), People Skills, Customer Service Skills
Printer Administration & Troubleshooting: Printer Administration, Printer Troubleshooting, Server Print Queue, Local Queues
Active Directory Management: Active Directory Management, OU Navigation, Different OUs, Attribute Lookup, Password Reset, Account Unlock
iOS Management, Support & Deployment: iOS Management, iOS Support, iOS Deployment, New Phone Setup, New iPad Setup, iTunes Account Reset, Network Settings Reset, Device Backup, Device Restore
Video Conferencing: Cisco WebEx, Microsoft Teams, Cisco Presence Video Solutions
Network Troubleshooting: Network Troubleshooting, Internal Network, External Network, VPN, LTE, WiFi
Application Troubleshooting: Application Troubleshooting, Account Permission, Compatibility Settings, Browser-Based Applications, Installed Applications
Remote Support: MSRA, RDP, Teams, WebEx
Service Management: ServiceNow, Ticket Management, Ticket Assignment
Hardware Deployment
Salary : $28