What are the responsibilities and job description for the Desktop Support Technician position at ACL Digital?
Desktop Support Lab Technician
Location: Oklahoma City, OK 73142
Work Type: Onsite - 5 days/week
Contract Length: 6 Months
Interview Process: In-Person Interview
Note – This is an onsite, 6-month contract role based in Oklahoma City, OK. Candidates must be local and available to work onsite 5 days per week at the designated client location.
About the Role
We're looking for a Desktop Support Lab Technician to provide onsite deskside support and resolve challenging technical issues across client systems. In this role, you'll perform root cause analysis on application, hardware, access, connectivity, security, database, mobile device, and peripheral issues - all while delivering exceptional, customer-focused service that keeps business disruption to a minimum.
You'll also assist with hardware installations and imaging, lead minor department initiatives and compliance projects, and maintain technical documentation that helps the broader team work smarter.
What You'll Do
- Provide onsite deskside support for end-user devices, including desktops, laptops, printers, and peripherals
- Perform hardware diagnostics, repairs, and replacements as needed
- Install, configure, and troubleshoot operating systems, applications, and drivers
- Image and deploy new systems in compliance with enterprise standards
- Resolve complex technical issues escalated from the Help Desk involving applications, hardware, access, security, databases, mobile devices, and server items in an enterprise environment
- Perform root cause analysis and develop solutions/requirements for resolution
- Manage enterprise-level client security (encryption, antivirus, firewall, data loss prevention, policies, etc.), endpoint management (Intune, NexThink, etc.), Active Directory, and VDI
- Assist with wired and wireless network connectivity troubleshooting
- Support conference room technology and AV equipment as needed
- Lead minor projects - testing, deployment, and remediation - and develop customer training documentation, processes, and technical guides
- Maintain accurate asset tracking and inventory for end-user hardware
- Support employee and contractor onboarding
What You'll Bring
- 3 years of technical experience or equivalent IT-related technical knowledge in an enterprise environment, including deskside support
- Hands-on experience with hardware troubleshooting, imaging tools, and enterprise endpoint management systems
Education
- High school diploma or equivalent required
- Bachelor's degree preferred, or equivalent IT-related certifications and relevant experience
Special Skills
- Strong and effective written and verbal communication skills
- Excellent customer service and interpersonal skills for onsite interactions
- Ability to lift and move computer equipment as needed
Salary : $24 - $26