Desktop Support Technician - Helpdesk Analyst

PCI Energy Solutions, is a thriving global company where you can impact millions of lives every day. Our Software helps protect the environment and lowers utility bills by optimizing energy and utility company operations. We're hiring and growing in locations throughout the U.S. with our headquarters located in Norman, OK; We also have international offices in Peru and Mexico. We put a high value on work-life harmony by offering flexible working hours and remote work. You shall be required to work in our PCI Norman office on a hybrid basis (some days at home and some days in the Norman office).

Desktop Support Technician - Helpdesk Analyst

PCI Energy Solutions is seeking a technical, detail-oriented and motivated Desktop Support Technician/Helpdesk Analyst to join our team. This entry-level position offers the opportunity to learn and grow in the field of hardware, and software management. The ideal candidate will possess a positive attitude, excellent communication skills, and a desire to help and support end-user IT needs.

Responsibilities

• Deploy, configure, and maintain desktop and laptop computers, peripherals, mobile devices, and software applications for local and remote employees.
• Troubleshoot and resolve hardware and software issues using diagnostic tools and escalation procedures.
• Manage IT asset inventory and coordinate equipment procurement and lifecycle management.
• Maintain Windows Deployment Services (WDS) infrastructure.
• Coordinate with third-party vendors for equipment maintenance and on-site repair services.
• Provision and manage user identities, access controls, and group memberships using Active Directory and/or Entra ID.
• Perform regular system patching, updates, and security hardening to maintain compliance and system integrity.
• Deliver technical training and onboarding support to end-users on hardware, software, and other applications as needed.
• Document technical processes, maintain knowledge base articles, and update system documentation.
• Resolve IT support requests through ticketing queue system.
• Other duties as assigned.
  
  

Skills And Qualifications (Required)

• Certifications like CompTIA A , Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft IT Support Specialist Professional, or equivalent.
• Strong attention to detail and ability to follow procedures accurately.
• Technical knowledge of operating systems, hardware, software and applications.
• Basic proficiency in Windows and MAC operating systems.
• Basic knowledge of Networking
• Excellent Customer Service and Communication skills.
• Excellent Problem-Solving and Time Management skills.
• Positive attitude and eagerness to learn new technologies.
• Flexible availability to support a 24/7 on call rotation.
  
  

Beneficial

• 2 years of experience as a Desktop Support Technician
• 2 years of customer service experience in an IT organization.
• Bachelor’s degree Information Technology or a related field, or equivalent experience.
• Familiarity with Jira/Confluence.
  
  

EO Statement

PCI is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. PCI is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Company Website: https://www.pcienergysolutions.com/