What are the responsibilities and job description for the Cost & Strategic Processing Relationship Manager position at ACI Worldwide?
Powering the world’s payments ecosystem
ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
The Cost & Strategic Processing Relationships Manager owns and manages strategic relationships that are responsible for the business’ core processing, banking, and card network operations that drive hundreds of millions of dollars in volume and multiple millions of dollars in COGs.
Essential Functions and Responsibilities
- Manage strategic partner relationships such as processing banks, card processors and check vendors, to facilitate payments and ensure operation according to contract and SLA requirements.
- Drive resolution on escalations pertaining to card and bank processors, including providing expertise, suggesting solutions, and participating in troubleshooting.
- Negotiate complex agreements and renewals with partners, which includes SLAs that ensure ACI is protected legally, financially, and technically.
- Manage and drive a sense of urgency with escalations, both internally and with partners.
- Serve as subject matter expert for internal customers in card and bank processing, as well as in the intricacies of ACI’s relationships, agreements and integrations with the card and bank processors.
- Serve as ACI subject matter expert to the card and bank processors.
- Take part in partner management processes to include fulfillment of partner requests to ACI for information such as audit attestations, transaction volumes, etc. to support periodic due diligence reviews, and make entries in ACI’s Third Party Vendor Management program tool in accordance with requirements and submission deadlines.
- Create and drive project teams including both internal and external stakeholders to define and articulate business needs and requirements for the integration of new products or client solutions to ensure proper set up and eliminate operational risk and increase efficiency.
- Participate in COGS management to include analysis of costs, budget input, and oversight of monthly expense to budget review.
- As needed, participate in the annual 1099K payment reporting process.
- Perform other duties as assigned.
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
- Understand and comply with Risk Management program requirements.
Qualifications (Education, Experience, Knowledge, Skills, and Abilities)
- Deep understanding of card and ACH processing, including the transaction lifecycle, processing economics, technology, tender methods, processor and ODFI responsibilities, merchant responsibilities, and regulatory compliance.
- History of successful contract negotiations and service level agreements.
- Experience in managing complex relationships, holding partners accountable and driving a sense of urgency during escalations and as needed.
- Experience collaborating with internal and external stakeholders for the benefit of both.
- Must be able to apply abstract thinking to regulatory, legal and partner requirements in real and hypothetical scenarios to better drive the business’ desired outcomes.
- Understanding of budgets, cost allocations and monthly accrual processes.
- Effective verbal and written communications.
- Must be organized, detail oriented and must possess excellent problem-solving skills.
- Ability to work under pressure and meet deadlines is essential.
- Ability to exercise independent judgement and make decisions related to the business and its strategic partners.
- Ability to persuade internal stakeholders on the need for prioritization of the business’ objectives when faced with competing priorities.
- Self-starter with the ability to interact with leadership and peers.
- Strong attention to detail, quantitative skills, and commitment to data integrity
- Advanced Excel skills, and experience with MS Word and PowerPoint
- Solid time management skills and ability to manage multiple priorities.
- Positive attitude and willingness to help out as needed.
- Excellent interpersonal skills
- Solid analytical and logic skills: ability to identify problems, isolate causes, and formulate/present/execute solutions.
Preferred Qualifications (Education, Experience, Competencies)
- Bachelor’s degree in related field or equivalent experience.
- 8-12 years min. related experience
Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #16713)
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
The Cost & Strategic Processing Relationships Manager owns and manages strategic relationships that are responsible for the business’ core processing, banking, and card network operations that drive hundreds of millions of dollars in volume and multiple millions of dollars in COGs.
Essential Functions and Responsibilities
- Manage strategic partner relationships such as processing banks, card processors and check vendors, to facilitate payments and ensure operation according to contract and SLA requirements.
- Drive resolution on escalations pertaining to card and bank processors, including providing expertise, suggesting solutions, and participating in troubleshooting.
- Negotiate complex agreements and renewals with partners, which includes SLAs that ensure ACI is protected legally, financially, and technically.
- Manage and drive a sense of urgency with escalations, both internally and with partners.
- Serve as subject matter expert for internal customers in card and bank processing, as well as in the intricacies of ACI’s relationships, agreements and integrations with the card and bank processors.
- Serve as ACI subject matter expert to the card and bank processors.
- Take part in partner management processes to include fulfillment of partner requests to ACI for information such as audit attestations, transaction volumes, etc. to support periodic due diligence reviews, and make entries in ACI’s Third Party Vendor Management program tool in accordance with requirements and submission deadlines.
- Create and drive project teams including both internal and external stakeholders to define and articulate business needs and requirements for the integration of new products or client solutions to ensure proper set up and eliminate operational risk and increase efficiency.
- Participate in COGS management to include analysis of costs, budget input, and oversight of monthly expense to budget review.
- As needed, participate in the annual 1099K payment reporting process.
- Perform other duties as assigned.
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
- Understand and comply with Risk Management program requirements.
Qualifications (Education, Experience, Knowledge, Skills, and Abilities)
- Deep understanding of card and ACH processing, including the transaction lifecycle, processing economics, technology, tender methods, processor and ODFI responsibilities, merchant responsibilities, and regulatory compliance.
- History of successful contract negotiations and service level agreements.
- Experience in managing complex relationships, holding partners accountable and driving a sense of urgency during escalations and as needed.
- Experience collaborating with internal and external stakeholders for the benefit of both.
- Must be able to apply abstract thinking to regulatory, legal and partner requirements in real and hypothetical scenarios to better drive the business’ desired outcomes.
- Understanding of budgets, cost allocations and monthly accrual processes.
- Effective verbal and written communications.
- Must be organized, detail oriented and must possess excellent problem-solving skills.
- Ability to work under pressure and meet deadlines is essential.
- Ability to exercise independent judgement and make decisions related to the business and its strategic partners.
- Ability to persuade internal stakeholders on the need for prioritization of the business’ objectives when faced with competing priorities.
- Self-starter with the ability to interact with leadership and peers.
- Strong attention to detail, quantitative skills, and commitment to data integrity
- Advanced Excel skills, and experience with MS Word and PowerPoint
- Solid time management skills and ability to manage multiple priorities.
- Positive attitude and willingness to help out as needed.
- Excellent interpersonal skills
- Solid analytical and logic skills: ability to identify problems, isolate causes, and formulate/present/execute solutions.
Preferred Qualifications (Education, Experience, Competencies)
- Bachelor’s degree in related field or equivalent experience.
- 8-12 years min. related experience
Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #16713)
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.