Sr Contract & Billing Specialist

Join the Team Making Possibilities Happen

If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.

Job Summary:

Review, analyze and interpret executed customer contracts and enters the information into the ERP system(s). Responsible for invoice generation and making adjustments based on internal and external customer billing inquiries and disputes. Work with sales, project managers, analysts, and revenue team to resolve complex billing issues. Apply critical thinking to ensure invoicing is consistent with contracts and follows ACI policies. Optimize departmental performance through accuracy, timeliness, and communication to best serve internal and external customers.

Job Responsibilities:

• Carefully analyze and interpret executed customer contracts to set up orders, leading to timely and accurate invoicing of customers, proper revenue recognition, and backlog estimates.
• Enter all contract-related information into ERP system(s) prior to month-end to facilitate close process.
• Initiate and modify invoice generation based on project implementation milestones.
• Work with internal customers to resolve billing discrepancies, which may require initiating contract amendments.
• Effectively build trust and credibility with internal and external ACI customers without being in the same geographic location.
• Perform other duties as assigned
• Be a key participant in process and system improvements.
• Assume an informal leadership role on the team as a subject matter expert and go-to resource. 
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
• Understands and complies with Risk Management program requirements including identification of risks, key controls, and control testing as applicable to their responsibilities.

Knowledge, Skills and Experience required for the job:

• Bachelor’s Degree or equivalent work experience
• 5 years of related experience with invoicing/billing in a fast-paced environment
• Proficient in Microsoft Office programs

Preferred Knowledge, Skills and Experience needed for the job:

• Salesforce.com, RecVue, and Oracle ERP experience preferred
• Experience reading legal contracts preferred

Work Environment:

• Standard work environment
• Majority of time spent on PC (Phys. Req.)
• 40 hour work weeks around month-end close