Client Onboarding Specialist

We are looking for an enthusiastic, driven Client Onboarding Representative to join our growing team.

The role is a remote role in Houston, with the expectation that you will connect with other Houston based team members in person for training & meetings when required.

You will be the first point of contact for new leads and will be responsible for the onboarding journey of our client’s suppliers. The Inside Sales & Client Onboarding team build relationships with clients and their suppliers through phone calls and emails, gaining trust, explaining the benefits and reasons for the registration, and closing the sale.

What you’ll do:

• Generate new revenue through engaging with supplier lists provided by new clients
• Retain revenue by proactively contacting suppliers whose annual subscription is due for renewal
• Assist suppliers with auto-renewal issues, such as card declining or card changes
• Lead generation through clients who did not register during their initial invitation process or during their renewal process
• Manage sales pipeline by tracking sales opportunities through the sales cycle and identifying and resolving potential roadblocks.
• Analyzing sales performance metrics to deliver monthly / quarterly sales quotas and providing insights to management
• Build rapport with suppliers, becoming their trusted point of contact
• Maintain optimum customer satisfaction and experience
• Advise suppliers on the purpose of the registration and key benefits this can provide their company 1. Know yourself 2. Market Differentiator 3. Streamlined Process 4. Client Retention
• Maintain CRM system with customer information, contact log, pipeline stage, and notes
• Maintain accurate notes and comments from each supplier interaction

What we’re looking for:

• Excellent communication skills to articulate product benefits clearly and persuasively over the phone and email
• Strong listening skills demonstrated by actively listening to customer needs and concerns
• Demonstrate a sales acumen by understanding the sales process, objective handling techniques and closing strategies
• Time management skills to effectively manage a high volume of leads and calls
• Ability to handle rejection and stay motivated in a fast-paced environment
• Working knowledge of MS Office applications
• Previous experience in a quota based Inside Sales or Customer Service role and demonstration of exceeding sales objectives
• Customer focus experience in a high-paced environment
• Previous experience in a collaborative team environment

Please apply if you’d like to work for a global company that is helping make the working world more sustainable, safer, cleaner and fairer, with great colleagues and a good pay and benefits package. We welcome applications from armed forces veterans, reservists and their families. We are committed to equity, diversity and inclusion in our practices and workforce. A full role profile is available at Careers at Achilles | Join the Team

For more than 30 years, Achilles has protected organisations’ business interests and reputations by providing unrivalled levels of supply chain transparency, carbon reduction and management. We are the ESG and carbon management partner of choice for the world’s leading global brands.

Achilles specialises in supporting customers that require truly robust environmental, social and governance reporting to fully comply with ESG regulation, meet investor requirements, and achieve their own ambitious sustainability goals. We work with market-leading financial, industrial, commercial, and governmental organisations requiring the serious, detailed analysis and expert insight necessary to deliver exceptional reporting confidence.

Operating from 22 locations worldwide, Achilles is at the forefront of the battle against climate change, a champion for social justice and human rights, and an expert in health, safety, and risk management.

The Achilles Way – how we do things

Be Curious – Ask questions, understand why, challenge and grow

Commit – Show passion, create value, deliver simple solutions, be a leader

Collaborate – Think inclusive, show respect, be helpful, give thanks