IT Systems & Support Administrator

Department: Finance & Operations

Reports to: VP of Information Technology & Project Management

Pay Range: $51,200 to $64,000

Summary

The Information Technology Systems & Support Administrator provides day-to-day technical support and systems administration across Achievement Centers for Children. This role supports network and server infrastructure, cloud systems, security, and end-user technology while serving as the primary Help Desk contact for 150 users across multiple locations.

Key Responsibilities

Systems, Network & Security

• Administer and support LAN/WAN networks across multiple sites
• Configure and maintain Windows physical and Hyper-V servers
• Manage Office 365, Exchange Online, Active Directory, DNS, and DHCP
• Oversee patching, antivirus, backups (Veeam), and disaster recovery testing
• Maintain system documentation, inventories, and network diagrams
• Support IT security best practices, email filtering, and data protection
  
  

Help Desk & User Support

• Serve as primary Help Desk support for staff (on-site and remote)
• Troubleshoot hardware, software, network, and access issues
• Deploy and maintain PCs, laptops, tablets, Chromebooks, and peripherals
• Create and manage user accounts, permissions, and endpoint protection
• Provide basic IT training and user support documentation
  
  

Other Duties

• Participate in special projects and continuing education
• Promote teamwork, professionalism, and safe work practices
  
  

Qualifications

• Associate degree in IT or related field (or equivalent experience)
• Experience supporting Windows Server, Office 365, Active Directory, and networks
• Familiarity with backup, antivirus, and patch management tools
• Experience with Veeam and Sophos preferred
• Strong communication, organization, and troubleshooting skills
• Ability to lift up to 40 lbs and travel between sites as needed
  
  

Work Conditions

• Occasional evenings/weekends for critical system needs
• Travel between agency locations required
  
  

Achievement Centers for Children is an equal opportunity employer. We are committed to building a workplace where all employees feel valued, heard, and supported.