What are the responsibilities and job description for the IT Systems Administrator position at nanoSoft Consulting?
Position Summary
Systems Administrators at Nanosoft Consulting must possess a variety of technical and professional knowledge and skills. This position contributes to designing, building, maintaining, and supporting essential technical services for Nanosoft Consulting's employees, contractors, and customers. This role involves work on physical and virtual servers, online (“cloud”) services, network infrastructure components, voice systems, and other business technology products and services. Systems Administrators serve as an escalation point for support requests and may be called upon to assist with support operations in times of need. Systems Administrators serve critical roles in security operations and compliance. This role may require after hours work that is scheduled or unscheduled during emergency situations.
Essential Functions (In order of importance) Approximate % of time required
IT Systems Administrator I 90%
Other 10%
Essential Functions
The specific demands of this position may change according to business needs and technologies in use, but generally, this position’s work includes the following:
- Routine operation, maintenance, troubleshooting, and support of all technical systems, including: servers, network infrastructure, hardware, software, management and monitoring systems, technical support tools and systems, enterprise voice, cloud services, etc.
- Serves as an escalation point for the technology support team, and works with colleagues and end-users to resolve complex issues.
- Provides support for all software and hardware. This may include answering questions, troubleshooting problems, teaching or instructing customers, employees, and/or contractors regarding business technologies
- Performs administrative duties and provides support for proprietary business applications and their supporting infrastructure
- Proactively monitors technology stack for performance and maintenance issues, and maintains network monitoring system
- Participates in project planning and execution, and provides strategic planning insights for departmental and company goals
- Performs routine and project-based security functions as part of ongoing audit and compliance processes
- Works with the technology support team to improve endpoint management practices and tooling
- Works with vendors to manage third-party services, address service issues, and plan for growth and new service needs
Other Essential Functions
- Participates in department and company meetings, as requested
- Performs other duties as assigned
- Light maintenance duties, (i.e.: office moves)
- Travel as required
- Overtime/Additional Hours – There are times in which overtime/additional hours will be mandatory due to an increase in work and the need to meet turnaround time frames
Compensation for Unscheduled Work
- Response to Priority Level 1 tickets or at the immediate request of a manager will be compensated at a minimum of 60 minutes.
- Response to Priority Level 2 tickets will be compensated at a minimum of 30 minutes
- Response to Priority level 3 tickets when requested by a manager will be compensated at minimum of 30 minutes.
- All work meeting the above requirements must be noted on the timecard by the employee and adjusted by the manager prior to approving payroll.
Required Skills/Abilities
- Experience supporting Microsoft Windows based systems in an Active Directory environment (primarily Windows 10/11, and Windows Server 2016-2022)
- Experience supporting modern versions of Microsoft Office (primarily 2016, but experience with other versions is appreciated)
- Experience supporting a variety of business equipment, including: printers, scanners, access control systems, fax machines, and desktop and portable computers
- Experience with basic enterprise networking, including: VLANs, NAT, IP addressing, VOIP, wireless, and basic network security concepts
- Experience with a variety of mobile devices
- Familiarity with Microsoft Windows Server, Microsoft Exchange, Active Directory, and Microsoft/Office 365
- Familiarity with SLA-driven reliability concepts
- Familiarity with basic client/service dependencies and ability to make basic impact assessments for particular maintenance/service disruptions
- Logical and systematic approach to problem solving. Ability to accurately and efficiently troubleshoot, diagnose, and solve problems
- Must be comfortable working with team members using remote communication tools including email, phone, Microsoft Teams, and Zoom
- Must have an understanding of basic security concepts and be comfortable working in a standards-based, compliant environment
- Ability to work as part of a team, including the ability develop new working relationships, share knowledge, and work with colleagues to meet deadlines, and accomplish team goals
- be able to gauge the technical abilities of others and effectively and respectfully communicate complex technical issues with individuals of various skill levels
- Ability to manage individual tasks and projects, adhere to deadlines, and remain calm and professional under stress
- Ability to learn from instruction, written documentation, and formal training
- Ability to adapt to change and growth in a fast-paced, deadline-driven environment
- Good written communications skills
- Strong attention to detail
Preferred Qualifications
Candidates do not need to meet any of the Preferred Qualifications to be considered. However, candidates who meet more of the Preferred Qualifications will receive higher preference in consideration.
- Experience supporting and managing Microsoft Windows based systems using Azure Active Directory in a Microsoft 365 environment
- Experience supporting and managing Microsoft Online Services in a Microsoft 365 environment, both on-prem and hybrid
- Understanding of advanced networking concepts and practices, including: CDP/LLDP, 802.1x, routing protocols, Microsoft Windows DHCP, managed switches, managed wireless networking systems, and enterprise network security appliances
- Understanding of network security tools and practices, including: IDS/IPS operations, DLP, SIEM, enterprise CA, AD FS, Web Proxying, Reverse Web Proxying and Load Balancing,
- Experience managing and supporting a variety of company-owned and employee-owned mobile devices, including Android and iOS, in a managed enterprise environment
- Experience managing, operating, or maintaining enterprise voice systems
- Experience managing the full suite of Microsoft Windows server products and services with high availability
- Experience with network monitoring systems to measure critical availability metrics and inform troubleshooting processes
- A rich understanding of the OSI networking model and the ability to quickly isolate and identify service delivery issues
- Ability to produce rich, high-quality documentation of processes and procedures for internal reference and external audiences
- Ability to present information
- Experience managing Microsoft SQL Server, SQL Server Reporting Services, and associated database maintenance and automation functions
- Familiarity with other database management systems (Oracle, PostgreSQL, Mongo, etc.) is a plus, but not required
- Experience with security operations, policy development and implementation, and operation of security infrastructure
- Experience with the HITRUST Common Security Framework or other comparable third-party security auditing framework is strongly preferred
- Experience with enterprise server management tools
- Experience with Microsoft 365 enterprise security features
Education & Licensing
- High School diploma or equivalent certificate is required
- Bachelor’s degree from an accredited college or university is preferred
Experience
- Experience working in technical support and/or administrative roles is preferred
Physical Work Requirements
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.