Document Destruction Lead

ACHIEVE Enterprise Services, Inc.

TITLE: DOCUMENT DESTRUCTION LEAD

DEPARTMENT: OPERATIONS

REPORTS TO: AES OPERATIONS MANAGER

GENERAL SUMMARY

Under the general direction of the Operations Manager, the Document Destruction Lead is responsible for managing a team and oversees the performance of the day to day operations of confidential documents destruction. Including planning and coordinating logistics with Document Destruction team to ensure requests for pick up and deliveries, as well as assuring superior customer service to both external and internal customers.  

 MAJOR DUTIES/RESPONSIBILITIES

• The Document Destruction Lead will be responsible for day to day operations, including administration and coordination of logistics.
  Standard: Ensure day to day operation is 100 % compliant with the Document Destruction Standard Operating Procedures (SOP)
• Coordinates scheduling and servicing customer locations of the assigned route with container drop offs, swaps, and pickups.
  Standards: Coordinate schedule in accordance with SOP and ensure all scheduled customers are serviced.
• Responsible for Maintaining preventive maintenance for AES truck, machines, equipment and document destruction facility.
  Standards: Ensure all maintenance is performed in accordance with SOP.
• Responsible for accurate and legible completion documentation (i.e. service tickets, delivery tickets, and customer documentation).
  Standards: 100% of documents submitted on time in accordance with SOP.
• Oversees the document destruction operation in AES facility: Bin availability, recycling of completed bales, documents are shredded in a timely manner.
  Standards:  All tasks are completed on time and in accordance with the SOP.
• Maintain the highest degree of security, safety, and confidentiality based on contractual requirements, NAID certification, HIPAA compliance, OSHA regulations, and ACHIEVE Enterprise Services, policy and procedure.
  Standards: Zero deviations from established procedures.
• Perform all other duties as assigned by AES Director of Operations.
  Standards: All projects are completed on time.
• Cover down on Document Destruction Specialist duties and responsibilities in their absence.
  Standard:  Demonstrate proficiency in all tasks listed under the Document Destruction Specialist job description.
• Ensure day to day of shredding room operations is maintained including:

1. 1. Sort paper to recognize and remove non-paper materials, hazardous materials, etc.
   2. Using arms and hands move paper along conveyor belt; safely fan the materials on the conveyor belt ensuring the materials do not produce a jam in the shredding blades.
   3. Feed paper into shredding equipment safely.
   4. Relocate, maneuver, and transport full and empty shredding containers.
   5. Empty paper contents from boxes into shredding containers and/or onto to conveyor belt.
   6. Feed bale wire and prepare material bales.
   7. Assist with keeping the work areas clean and organized.
   8. Assist with collecting and weighing walk-in customer materials.
   9. Maintain established production metrics

WORK ENVIRONMENT

1. Supervision
   Responsible of overseeing document destruction team.
2. Confidentiality
   This position may be exposed to HIPAA and confidential client information.
3. Mental Application and Responsibility
   Must have the ability to identify essential job tasks.
4. Internal and Public Contacts
   This position must be able to clearly communicate with community contacts and with the general public regarding programs and services offered.
5. Conditions and Equipment
   This position entails using general office equipment including computers, telephones, fax, and photocopiers.  The use of supporting equipment including box truck, hand trucks, forklifts, and pallet jacks are a daily requirement.
6. Physical Demands
   Must be able to sit and/or walk and stand continually.
   Must be able to lift at least fifty (50) pounds.

ABILITIES

1. Language (Communication)
   Must have excellent communication skills both oral and written.
   Must have the ability to write clearly and concisely.
   Bilingual (English / Spanish) preferred.
2. Mathematical
   Must be able to perform basic arithmetic calculations.
3. Reasoning
   Possess excellent observational skills.
4. Other
   Must have the ability to project professionalism and amiability as an Agency representative.
   Must attend and become certified in CPR and First Aid within the first sixty (60) days of employment.
   Must attend and become a certified forklift operator within the first sixty (60) days of employment.

QUALIFICATIONS

1. Education
   High School Diploma or equivalent required.
2. Experience
   At least one (1) year of related experience working in document destruction
   At least one (1 year) of leadership experience.
   Must be able to pass NAID certification background requirements

CERTIFICATES/LICENSURES/REGISTRATIONS

1. Valid Driver’s License
   This position requires a valid Arizona Driver’s license.
   Must be insurable under the Agency’s auto insurance policy.
2. Pass background check inclusive of Excluded Provider List System (EPLS) and the Health and Human Services (HHS) List of Excluded Individuals/Entities (LEIE).

DRUG-FREE WORK ENVIRONMENT

The Agency is committed to the development and maintenance of a drug free environment in accordance with the Drug-Free Workplace Act of 1988.  Accordingly, the Agency will not tolerate any unlawful activity such as the possession, use, manufacture, distribution, and/or dispensation, of a controlled substance on Agency owned or controlled property.  Any employee or client engaged in such prohibited conduct or convicted of a crime involving a workplace drug violation shall be subject to disciplinary action up to and including termination.  ACHIEVE Human Services, Inc. maintains and promotes a drug-free work environment and enforces a zero-tolerance policy for the use of alcohol, drugs and/or controlled substances. 

HIPAA

Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations, a Covered Entity under HIPAA is legally obligated to maintain the privacy of client health information that it creates or receives.  The Agency recognizes the importance of keeping medical information confidential and is dedicated to meeting the HIPAA obligations.  All information that we have about clients we consider to be confidential, and we maintain technical and administrative safeguards to protect against unnecessary use and disclosure of it.  We expect our employees to respect our clients’ instructions regarding any incidental exposure to protected health information.  We are committed to supporting our clients in their efforts to comply with both state and federal privacy laws.

OSHA

Everyone has the right to a safe workplace. The Occupational Safety and Health Act of 1970 was passed to prevent workers from being seriously harmed at work or killed at work, and the law requires employers to provide their employees with working conditions that are free of known dangers.  The Act created the Occupational Safety and Health Administration (OSHA), which sets and enforces protective workplace safety and health standards which are maintained by the Agency.  OSHA also provides information, training and assistance to workers and employers.  Workers may file a complaint to have OSHA inspect their workplace if they believe that the Agency is not following OSHA standards or that there are serious hazards in the workplace.  An injured worker may undergo a drug screening.

REASONABLE ACCOMMODATION

The Agency strictly adheres to the requirements of the Americans with Disabilities Act (42 U.S.C. Sections 12101 et seq.).  While the Agency strives to appreciate the special needs of its disabled employees and provide the necessary, reasonable accommodations, it remains the responsibility of each employee subject to the provisions of the Act to promptly and effectively communicate in writing the need for accommodation to the Agency.

EQUAL EMPLOYMENT OPPORTUNITY

ACHIEVE Human Services, Inc. does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex (including gender and pregnancy), sexual orientation, gender identity or expression, sexual harassment, retaliation, genetic information, age (40 and over), marital status, membership or activity in a local human rights commission, status with regard to public assistance, or any other basis prohibited by statute in employment or the provisions of services.