What are the responsibilities and job description for the Support Analyst with banking/data analytics skills position at AceStack?
Role: Support Analyst with banking/data analytics skills
Location: : Dallas, Texas – US - Onsite
Position Type: Fulltime Permanent – FTE
Salary : $75k-80k/ Annum
About the Role: We are looking for a motivated and detail-oriented Support Analyst with banking/data analytics skills with 6-10 year of experience to join our development team. The ideal candidate will contribute to designing, developing and optimizing business process automation solutions and data driven solutions, leveraging cutting-edge AI technologies and modern containerization practices to build scalable and resilient applications.
Responsibilities
- Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
- Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
- Responsible for ensuring the production and maintenance of high quality support documents and processes.
- Promotes innovative and improved methods of working, and implements best practices.
- Participate in walkthrough reviews of project release hand over, specifications, programs, Implementation plans, and PIV test plans.
- Write SQL queries against database and generate reports.
- Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners
Qualifications
· Bachelor's degree in Computer Science, Information Technology, Engineering, Data Analytics, or a related field.
· 6–8 years of experience in Application Support, Production Support, Banking Operations Support, or Data Analytics Support.
· Strong SQL skills with experience writing complex queries and generating reports.
· Hands-on experience with monitoring and observability tools such as Dynatrace, ELK (Elasticsearch, Logstash, Kibana), Splunk, or similar.
· Experience in incident management, root cause analysis (RCA), and problem resolution.
· Understanding of banking systems, financial applications, and production support processes.
· Excellent analytical, troubleshooting, documentation, and stakeholder management skills.
Salary : $75,000 - $80,000