What are the responsibilities and job description for the Automotive Support Specialist (Phone) - Electronic Fuel Injection position at Aces Fuel Injection?
Open M-F: 8:30am-5:30pm
Overview
Aces Fuel Injection, Inc. is seeking a dedicated and professional Technical Support Representative to join our team. This individual will serve as a primary point of contact for customers, providing outstanding technical support and guidance. They will handle outbound calls to customers seeking assistance with the installation of Aces Fuel Injection, Inc. products, ensuring a positive customer experience and successful product implementation.
Responsibilities
- Provide technical support to customers via phone, email, or chat.
- Troubleshoot and resolve hardware and software issues.
- Assist customers with operating system installations and updates.
- Diagnose and resolve issues with EFI systems.
- Collaborate with other team members to escalate and resolve complex technical problems.
- Provide excellent customer service and ensure customer satisfaction.
Qualifications
- Knowledge of EFI hardware and software troubleshooting (ideally 1–2 years of experience).
- Excellent customer service and communication skills, with the ability to clearly explain technical information to non-technical users.
- Must be able to work on-site/in person at Aces Fuel Injection, Inc.
- Proficiency in operating systems such as Windows or Mac OS.
- Basic mechanic knowledge and experience with building cars is helpful.
- Ability to work independently as well as collaboratively in a team environment.
- Strong problem-solving skills and attention to detail.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We offer a competitive compensation package with opportunities for career growth, paid time off (PTO) after one year of employment, and medical insurance upon completion of the probationary period. If you are a motivated individual with a passion for providing exceptional technical support and delivering excellent customer experiences, we would love to hear from you.
Apply today!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18