Technical Support / Production Tech

We’re seeking an experienced Technical Support Representative to join our team. Our products save Police K9's and the Officer's lives! This position requires a Technical Support Representative / Production Tech for law enforcement vehicles. We have saved thousands of Police K9s in our 35 years of business.

What we are looking for:

• Great communication skills - over the phone, face-to-face, and via E-mail.
• Positive attitude, patience and a desire to help our customers, as well as being a team player.
• Good Computer Skills (Data Entry)
• Basic understanding of 12-Volt Electronics.

What we offer:

• Competitive Pay
• Work Hours (8am-4:30pm) Monday-Friday.
• Paid Major Holidays recognized.
• Vacation Time
• Sick Days
• Health Insurance Assistance
• Air-Conditioned Installation Bay
• Hands-on training
• Non-Smoking Environment
• Simple IRA

Responsibilities (but not limited to):

• Answer customer inbound calls and text.
• Assist Installers with technical support.
• Solder board components and build wiring assemblies.
• Assemble and test equipment before they leave our facility.
• Providing our customers with quotes.
• Troubleshoot existing electronics and remove or replace malfunctioning parts
• Install new versions of our equipment for customers
• Programming equipment.

Requirements/Education:

• High school diploma or equivalent
• Must have basic knowledge of (Office 365).
• Certification or Degree in vehicle electronics is preferred
• Previous experience in a similar role is a plus
• Excellent communication skills

(Compensation is based on experience)

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Paid time off
• Retirement plan

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person