Senior SAP Support Engineer_Local Candidates

Location: Media,PA --Looking for candidates located within 100 miles

Duration :12 months

Principal Duties:

• Provide L2/L3 functional support for SAP applications, with primary expertise in either SAP POS / CAR or SAP Supply Chain.

• Analyze, troubleshoot, and resolve production incidents, problems, and service requests, ensuring minimal business disruption.

• Serve as a functional escalation point for complex issues, collaborating with technical teams and external vendors to drive resolution.

• Analyze business needs and provide guidance on SAP functionality, standard processes, and configuration options.

• Configure SAP solutions within area of expertise while understanding cross module impacts across finance, inventory, sales, and reporting.

• Investigate defects and enhancement requests; document findings and translate them into functional solutions or configuration changes.

• Deliver solutions that maximize standard SAP functionality and minimize unnecessary customization.

• Actively support both SAP ECC and SAP S/4HANA environments during the multi year transformation program.

• Participate in S/4HANA readiness activities, including impact analysis, functional validation, and defect resolution, when applicable.

• Support testing cycles related to S/4HANA conversions, migrations, and phased deployments, when applicable.

• Provide functional input into future state S/4HANA design, particularly as it relates to operational support and stability.

• Collaborate with other SAP functional teams to ensure end to end process integrity, especially where modules intersect.

• Create and execute functional test scripts for fixes, enhancements, upgrades, and service packs.

• Serve as a functional resource for SAP upgrades, enhancement packs, and new feature adoption.

• Validate changes prior to production deployment to ensure stability and alignment with business requirements.

• Maintain and enhance support documentation, runbooks, and functional process documentation.

• Participate in root cause analysis, post incident reviews, and lessons learned.

• Identify gaps in processes or tooling and recommend operational and system improvements.

• Follow all IT Service Management (ITSM) processes, including incident, problem, change, and release management.

• Ensure all changes are properly documented, tested, and approved prior to implementation.

• Leverage enterprise IT standards and shared services to deliver consistent, compliant solutions.

• Stay current on SAP S/4HANA, SAP POS, SAP CAR, and Supply Chain roadmaps and capabilities.

• Continuously grow technical and functional knowledge through training, research, and professional engagement.

Essential Functions:

• Ability to work effectively both independently and within a team environment

• Strong analytical, troubleshooting, and problem solving skills

• Excellent written and verbal communication skills; ability to communicate technical concepts to non technical audiences

• Strong customer service orientation with a focus on operational reliability

• Ability to manage multiple priorities in a fast paced environment

• Proven self starter with sound judgment and decision making skills

• Ability to learn new technologies and business processes quickly

• Ability and willingness to provide 24/7 on call support as part of a rotation

Basic Qualifications:

• Bachelor’s degree in Information Technology, Engineering, or a related technical discipline preferred

• 5–10 years of SAP experience in a production support or functional analyst role within a retail environment

• Strong understanding of retail industry (supply chain, finance, store operations, forecasting & replenishment)

• Hands on experience supporting SAP ECC, with direct involvement in SAP S/4HANA implementations or conversions strongly preferred

• Deep functional expertise in one of the following areas:

o SAP POS / SAP CAR (Customer Activity Repository), OR

o SAP Supply Chain (MM, SD, WM, related logistics processes)

• Working knowledge of additional SAP modules, such as:

o SAP Retail / IS Retail

o FI/CO

o Integration technologies (IDOCs, EDI, interfaces)

• Proven ability to analyze complex business issues and support integrated SAP environments

• Experience supporting third party or vendor solutions integrated with SAP