Member Specialist

OVERVIEW

Start Now. Play Forever. Ace Pickleball Club, LLC (APC) is a fast-growing indoor pickleball franchise that seeks to create space for people to enjoy playing pickleball. We create an optimal experience that inspires an inclusive community and opportunities for growth. Members of all ages and skill levels can visit Ace Pickleball Club to participate in a variety of activities, including daily Open Play, clinics, tournaments, socials, and glow-in-the-dark events.

This Member Specialist role is what Ace Pickleball Club is all about: delivering on our promise of active hospitality and creating an optimal experience. The Member Specialist must be driven, approachable and detail oriented. This person takes ownership of the Club and Member experience. They inherently place value on knowing people's names and making friends without trying. They contribute to the community and foster an inclusive environment.

RESPONSIBILITIES

· Take great care of our members through active hospitality.

· Provide genuine, friendly and passionate guest service. They not only satisfy Member requests but also anticipate their needs.

· Greet Members and Guests with a warm smile and sincere welcome

· Facilitate games and create a positive playing environment

· Engage with Members by asking about their game experience. Express appreciation by thanking Members for choosing Ace Pickleball Club

· Provide new or replacement equipment as needed

· Scan in Members with a smile and process payments through our POS system.

· Maintain our Club to provide the optimal playing experience for all Members.

· Work in a team-oriented environment. Our Member Specialists anticipate when others need help and are gladly willing to assist. They also ask for help when needed

· Create a spotless and sparkling Club by cleaning their individual workstation, courts, and surrounding areas, which includes daily cleaning duties before and after each shift and ongoing cleaning responsibilities during business hours.

QUALIFICATIONS

· Prior work experience in guest service or hospitality is a plus, but not required

· Genuinely friendly and positive attitude and willingness to work as a team

· Strong work ethic

· Strong problem-solving skills

· Strong communication skills

BENEFITS/PERKS

· Free Club membership (if working more than 10 hours a week)

· Discounts on concessions and merchandise

· Flexible scheduling

· Competitive hourly wage with regular opportunity for advancement and raises

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 5 – 30 per week

Application Question(s):

• Can you pass a drug screening?

License/Certification:

• CPR Certification (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Farragut, TN Required)

Work Location: In person

Salary : $12