What are the responsibilities and job description for the Assistant Manager position at Ace Pickleball Club?
OVERVIEW
Start Now. Play Forever. Ace Pickleball Club, LLC (APC) is a fast-growing indoor pickleball franchise. Each club features between 8-16 courts in a climate-controlled environment. Using on-court technology for instant replay and live streaming to provide the ultimate pickleball playing experience. Our mission is to be the most advanced, most inclusive pickleball club in operation, and support players as they explore the lifelong sport of pickleball. Members of all ages and skill levels can visit the Ace Pickleball Club location to participate in a variety of activities including daily open play, clinics, leagues, tournaments, social and glow-in-the-dark events. The Ace Pickleball Club experience comes down to three simple words. Learn, Play. Compete.
The Assistant Manager will report to the General Manager. This person must be driven, approachable, and detail-oriented. They lead by example, foster a culture of teamwork, and can motivate the team. They inherently place value on knowing people’s names and makes friends without trying. They work to develop the community and foster an optimal playing experience.
RESPONSIBILITIES
- Support the General Manager in the day-to-day operations of the club.
- Ensure members and guests receive exceptional service. Monitor feedback and determine the appropriate plan of action.
- Plan and execute regular tournaments, league play and other events. Manage all aspects of special events.
- Train, develop and direct Team Members
- Follow up on membership inquiries, provide tours and educate about the Ace Pickleball Club experience
- Manage the inventory, maintenance and other areas of the club, troubleshoot technology and support guests using the in-club tech.
- Oversee and direct facility maintenance as needed.
- Build and manage relationships in the local community.
QUALIFICATIONS
- Previous fitness or sport club experience preferred
- Proactive approach to problem-solving with strong decision-making capability
- Ability to manage multiple projects and tasks simultaneously
- Excellent verbal and written communication skills
- Effectively builds strong relationships with team and club members
- Detail oriented and highly organized
- Enthusiastic about pickleball and/or fitness
- Technologically savvy is a plus
- Certified in CPR
BENEFITS/PERKS
- Free club membership
- Discounts on food, beverages and merchandise
- Medical, dental, vision insurance 100% paid by APC