Inside Sales and Office Coordinator

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
  
  

Job Summary

We are looking for an experienced office coordinator with strong experience in customer service and sales over the phone to join our team. This role is ideal for someone who thrives in a fast-paced environment, excels in customer service, and has experience coordinating schedules, handling paperwork, and ensuring smooth office operations. We are looking for someone preferably with experience working with handyman services companies. The Office Coordinator will be responsible for the following:

Key Responsibilities

Office Administration & Coordination

• Oversee daily office operations, ensuring a well-organized and professional environment.
• Manage and update company records, contracts, permits, and licensing documentation.
• Order office and job site supplies, ensuring inventory is well-stocked.
• Implement and maintain administrative systems to improve workflow efficiency.
• Assist in bookkeeping tasks such as processing invoices, tracking payments, and coordinating payroll with accounting.
  
  

Scheduling & Dispatching

• Coordinate handyman service appointments, balancing technician schedules efficiently.
• Maintain an organized dispatch system to ensure timely job completion.
• Communicate job details, scope, and client expectations to field technicians.
• Monitor job progress and provide updates to clients and management.
  
  

Customer Service & Communication

• Serve as the main point of contact for clients, answering calls, emails, and inquiries.
• Provide quotes, schedule services, and follow up with customers on job satisfaction.
• Address client concerns promptly and professionally, escalating issues as needed.
• Maintain positive relationships with vendors, subcontractors, and suppliers.
  
  

Operational Support

• Assist in hiring and onboarding new technicians, ensuring they have proper documentation and training materials.
• Maintain compliance with workplace safety regulations and company policies.
• Track and report key performance metrics such as job completion rates and customer satisfaction.
• Assist in marketing efforts, such as managing social media accounts and sending promotional emails.
  
  

Qualifications & Skills

• Experience: 6 years' experience in office administration, scheduling, and customer service.
• Technical Skills: Computer skills, including proficiency in Microsoft Office, Google Suite, and scheduling software (Service Titan, Jobber, or similar platforms preferred).
• Communication: Strong verbal and written communication skills, with excellent phone etiquette.
• Organization: Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Problem-Solving: Proactive and solution-oriented mindset to handle unexpected challenges.
• Team Player: Works collaboratively with field technicians, management, and clients.
• Attention to Detail: Ensures accuracy in scheduling, invoicing, and documentation.
  
  

Preferred Qualifications

• Experience in the construction, maintenance, or handyman industry.
• Familiarity with CRM and dispatching software.
• Basic knowledge of bookkeeping and payroll processes.
• Experience or knowledge in providing handyman services and renovation estimates. (Is a plus)
• Bilingual in Spanish (Is a plus)
• Basic bookkeeping or administrative experience.
  
  

Why Join Us?

• A supportive team environment where your contributions are valued.
• Opportunities for professional growth and advancement.
• Competitive salary with performance-based incentives.
• The chance to play a key role in a growing company and make a direct impact on our success.
  
  

Build fun and rewarding career with an industry leader!

Apply now!

Compensation: $20.00 per hour

The 800 Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects. There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers. Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.