Customer Service Consultant

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off
  
  
  

About the Role:

As a Customer Service Representative at Ace Appliance Sales & Service , you will be the first point of contact for our valued customers in Toledo, OH. Join our dynamic team to provide exceptional service and support, ensuring a seamless experience for all our clients. Days and hours needed for this position rotates weekly since we are open 7- Days per week. The schedule is 5- day work week 40 - hours per week. Our office staff works weekends and weekdays. Starting pay is $21.25 per hour plus performance bonuses. All scheduled hours are put out one month in advance. Location Ace Appliance 3724 Airport Hwy. Toledo, Ohio 43615

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Manage customer complaints and provide effective solutions to enhance satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information.
• Follow up with customers to ensure resolution and satisfaction.
• Participate in training and development programs to enhance skills.
  
  
  

Requirements:

• Proven experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexibility to work various shifts, including evenings and weekends.
• Positive attitude and a passion for helping others.
  
  
  

Benefits:

• Health Insurance: Ace offers health insurance for employees, covering 100% of the premium.
• Disability Contributions: Ace matches 100% of your Aflac disability contributions after your first year of employment.
• Health Savings Account (HSA) Contributions: Ace matches 100% of your HSA contributions after your first year of employment.
• Many other benefit's to be discussed at time of interview.
  
  
  

Paid Days Off:

• Paid days off are based on annual income and are offered at 100% pay:
• After Six months: 2 paid days
• After Year 1: 3 paid days
• After Year 2: 5 paid days
• After Year 3: 7 paid days
• After Year 4: 9 paid days
• After Year 5: 10 paid days
  
  
  

About Us:

Ace Appliance has been serving the Toledo community for over 41 years, providing top-notch appliance repair and sales services. Our commitment to customer satisfaction and quality service has earned us a loyal customer base and a reputation as a trusted leader in the industry. Employees love working at Ace Appliance due to our supportive culture and opportunities for growth.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.