Customer Service Representative (On-Site)

AccuTemp Services is a home services company specializing in HVAC, Electrical, and Plumbing services. We have been in business since 2006, and we keep on growing because we only hire the best to provide our customers with service to the highest degree. You’ve probably seen our trucks and our ads, but what you don’t know is what it’s like to be a part of a team like this! We inspire ongoing training and education to facilitate growth and to encourage our employees to reach their highest potential.

Job Summary:

Our customer service team is a pillar of the entire organization’s effort to increase our customers’ satisfaction. We are looking for an outgoing and well-spoken Customer Service Representative to receive & make calls to assist customers with booking their appointment in the CRM and promoting AccuTemp’s services through having a general understanding of plumbing, HVAC, & electrical service job types.

Position type: Part-Time, Full-Time

Pay Range: $18 – $22/hr.

Shift: Shifts rotate between the hours of 6:30am - 10pm.

*Overtime opportunities are available and may be required during peak times

Essential Duties & Responsibilities:

• Answer inbound customer calls in a fast-paced environment
• Empathize & understand customer’s urgent plumbing, HVAC, and electrical problems
• Book the customer’s appointment in CRM
• Answer customer questions and provide basic services information
• Make outbound calls to schedule service calls
• Sell and renew memberships
• Follow scripting to provide consistent experience for clients
• Cross-promote various trade services to customers
• Communicate with customers via chat or email
• Complete any responsibilities assigned by manager

Skills you Bring for Success:

• 2 years call center experience
• 1 years customer service, sales, or appointment setting
• Previous experience in HVAC, plumbing, electrical services, or construction is preferred
• Excellent communication skills, both verbal and written
• Ability to multitask in a fast-paced environment
• Exceptional customer service and phone skills
• Strong attention to detail with problem solving capabilities
• Strong listening and sales skills
• Ability to achieve target goal
• Proficiency in Microsoft Office, Google Suite, and CRM software
• Proficient at typing & comfortable with computers

What you will get if you join us:

• 401(k) with match
• Medical, Dental, and Vision plans
• Free life insurance policy
• Short- and Long-Term Disability plans
• Paid time off
• Holidays
• Opportunities for advancement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• customer service, sales, or appointment setting: 1 year (Required)
• call center: 2 years (Required)

Work Location: In person

Salary : $18 - $22