Contact Center Representative I - Remote

Job Summary

Living the Accuserve values: Communicating and Connecting, Doing the Right Thing, Compassionately Serve, Courageously making an Impact and Staying Curious, the Customer Communication Specialist is personally responsible for the in/outbound of calls from our Insurance partners members, insureds, contractors and carriers for receiving, reviewing, and processing claims regarding losses incurred by the member. The representative will work in a Call Center environment and must display a high level of empathy, customer service, and attention to detail while assisting the callers.

What We’re Looking For:

We’re not just hiring for experience—we’re hiring for drive. If you’re someone who’s hungry to learn, eager to grow, and ready to roll up your sleeves, you’ll thrive here.

We’re looking for individuals who want to be part of something long-term—people who show up, lean in, and are excited about building a future with us. Whether you’re just getting started or making a career shift, we care more about your mindset, motivation, and work ethic than having a resume that checks every box.

This role is ideal for someone who wants to be actively involved, make meaningful contributions, and grow with a fast-moving team. If you're looking for an environment where you can stay engaged, be challenged, and build something that matters — this is the place for you.

This Role Isn’t for You If:

• You’re okay with just getting by instead of striving to improve.
• You avoid challenges instead of seeing them as opportunities to grow.
• You’re not open to feedback or coaching.
• You struggle in a fast-paced, high-energy environment.

Key Responsibilities:

• In/Outbound calls with policyholders to set up services directed by our carrier partners
• Clearly communicate the value of our services
• Build trust, establish rapport, and confidently set expectations about what to expect during the claims process
• Pair homeowners with our contractor partners to assist with their claim
• Accurately document claims system and move claim forward as far as possible
• Meet or exceed established quality and department goals
• Maintains high level of professionalism with customers and colleagues
• Adheres to assigned work schedule
• Work with peers, collaborators, and supervisory staff for the common goals of the organization.
• Reliable in meeting work commitments.
• Cross training in other departments and willingness to take on other tasks as assigned, which may not be defined above
• Working OT is expected

Minimum Qualifications

• High school diploma or equivalent combination of education/experience required
• Reliable high speed home broadband internet service required
• Previous experience working in a call center environment a plus
• Previous experience working with claims a plus
• Ability to work nights, weekends, and overtime during high volume and/or catastrophic claim periods required
• Able to handle conflict in a professional and courteous manner
• Excellent communication and interpersonal skills
• Attention to detail
• Able to be flexible and adapt to most any situation.
• Proficient with technologies such as Microsoft Office Suite, laptops, tablets, applications, etc.

Accuserve’s Human Centric Value Proposition:

Accuserve is built on a foundation of community, fostering valuable connections, and creating an innovative approach to help you navigate the insurance landscape. Built on culture, grounded in compassion.

Accuserve Values:

Communicating and Connecting, Doing the Right Thing, Compassionately Serve, courageously making an Impact and Staying Curious.