What are the responsibilities and job description for the Customer Service Representative position at Accurate Personnel?
Position Overview
The Customer Service Representative is responsible for managing customer inquiries, processing orders, coordinating shipments and returns, and supporting customers, sales representatives, and internal departments. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a professional customer-focused environment.
Key Responsibilities
- Respond to customer inquiries by phone regarding order status, inventory availability, pricing, returns, and technical service incidents.
- Process and administer customer orders.
- Provide support to customers, sales representatives, and internal personnel.
- Maintain accurate and up-to-date customer service database records.
- Process Return Material Authorizations (RMAs) according to established RMA/SRO procedures.
- Prepare and submit forms and reports supporting Customer Service and Sales.
- Coordinate shipments, tracking, and returns of Komax customer machines.
- Provide documentation and support for internal and external audits.
- Follow company policies and procedures outlined in quality system documentation, safety manuals, and the employee handbook.
- Perform additional related duties as assigned by management.
Education Requirements
- Associate degree or equivalent.
Experience Requirements
- Minimum of 2 years of related experience.
Qualifications
- Advanced knowledge of Microsoft Office applications and programs.
- Experience with ERP systems; SAP4HC preferred.
- Bilingual English/Spanish preferred.
- Ability to manage multiple tasks and priorities.
- Excellent verbal and written communication skills.
- Ability to handle difficult customer situations with professionalism and diplomacy.
- Strong attention to detail and organizational skills.
Schedule & Physical Requirements
- Monday–Friday, 8:00 AM–5:00 PM phone coverage.
- Extensive computer and keyboard work.
- Extended periods of sitting.
- Occasional lifting up to 35 lbs.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.