Residential Service Technician

About the Role:

The HVAC Residential Service Technician plays a critical role in ensuring the comfort and safety of residential customers by maintaining, repairing, and installing HVAC systems. This position requires a thorough understanding of heating, ventilation, and air conditioning equipment to diagnose issues accurately and provide effective solutions. The technician will work directly in customers' homes, delivering high-quality service that meets industry standards and company policies. Success in this role results in improved system performance, increased customer satisfaction, and reduced energy consumption for clients. The technician must also maintain detailed service records and communicate clearly with customers and team members to support ongoing maintenance and future service needs.

Minimum Qualifications:

• High school diploma or equivalent.


• Valid HVAC technician certification or license as required by local regulations.


• Proven experience in residential HVAC system maintenance, repair, and installation.


• Basic knowledge of electrical systems related to HVAC equipment.


• Ability to read and interpret technical manuals, blueprints, and wiring diagrams.

Preferred Qualifications:

• EPA Section 608 Certification for handling refrigerants.


• Additional certifications in specialized HVAC systems such as heat pumps or geothermal units.


• Experience with energy-efficient HVAC technologies and smart home integration.


• Strong customer service skills with a focus on clear communication and professionalism.


• Familiarity with computerized maintenance management systems (CMMS) or similar software.

Responsibilities:

• Perform routine maintenance and inspections on residential HVAC systems to ensure optimal operation and compliance with safety standards.


• Diagnose and repair HVAC equipment issues, including heating units, air conditioners, ventilation systems, and related components.


• Install new HVAC systems and components according to manufacturer specifications and local building codes.


• Provide clear explanations to customers regarding system conditions, repair options, and maintenance recommendations.


• Maintain accurate service records, including work performed, parts used, and customer interactions.


• Respond promptly to emergency service calls and troubleshoot problems efficiently to minimize downtime.


• Collaborate with team members and supervisors to improve service processes and customer satisfaction.

Skills:

The required skills in HVAC systems, basic repair, equipment handling, and maintenance are essential for diagnosing and resolving a wide range of residential HVAC issues daily. Technicians use these skills to perform preventive maintenance that extends system life and improves efficiency. Preferred skills, such as advanced certifications and knowledge of energy-efficient technologies, enable the technician to offer enhanced solutions and stay current with industry advancements. Effective communication skills are used to explain technical information clearly to customers and ensure their understanding and satisfaction. Additionally, proficiency with maintenance software helps in tracking service history and managing workflow efficiently.

Benefits:

• PTO Per Company Policy


• 6 paid holidays


• 401(K) plan, including company match 


• Health, Dental, Vision,STD Life Insurance


• 125 Plan

Equal Opportunity Employer

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin, veteran or disability.