What are the responsibilities and job description for the Dispatcher position at AccuAir, Inc.?
AccuAir Heating & Cooling is a Family-Owned and operated Heating and Air Conditioning Company.
We are looking for a goal-minded individual to assist our technicians, customers, and office. This role will focus on answering phones, scheduling, and office administrative tasks. Must have a great "can do" attitude.
If you have experience offering ABSOLUTE CUSTOMER SATISFACTION, we want you to be a part of our team, please apply now!
Pay Scale: $19.00 - $25.00 plus Benefits, depending on skillset
Benefits: Medical and Dental (100% for employee), Paid Holidays, Paid Vacation, 401k with company match, and Sick Leave (earned at 1 hour per 30 hours worked, not to exceed 40 hours)
FLSA Status: Non-Exempt
Work Hours: 8:00 am - 5:00 pm, Monday through Friday, some overtime as needed
Primary Job Function: To assist with all incoming phone calls, and manage the day-to-day scheduling operations. Responsible for the creation of department job files, daily/weekly/monthly reporting, contacting clients regarding scheduling issues, and scheduling subcontractors and inspections. Responsible for coordinating communication between service technicians, installers, field supervisors, customers, vendors, and the office.
Required Qualifications:
- Impeccable customer service skills
- Ability to multi-task within a fast-paced environment
- Geographical knowledge of sales area or map reading skills
- 3 years of office experience
- High school diploma or general education degree (GED)
- Regular and Reliable Attendance
Qualifications Desired:
- Some dispatching experience within a service-related industry
- Excellent verbal skills
- Professional phone skills
- Strong interpersonal skills
- Energetic personality
- Well-organized and able to work independently
- Working knowledge of GPS and mapping software
- Bi-Lingual preferred (Spanish)
***NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
Salary : $19 - $25