What are the responsibilities and job description for the IT Specialist position at AccruePartners?
THE TEAM YOU WILL BE JOINING
- You’ll be joining a well-established, privately held manufacturing organization headquartered in the Charlotte metro area. The company designs and produces highly specialized scientific and laboratory instrumentation that is used by customers across a wide range of industries worldwide.
- The IT team supports both corporate users and a hands-on manufacturing environment, requiring a balance of strong end-user support, infrastructure knowledge, and operational reliability. The culture values accountability, documentation, collaboration, and continuous improvement, with an emphasis on providing dependable technology services that support daily production and business operations.
- Stable, established organization with a long operating history
- Hands-on IT role supporting both office and manufacturing environments
- Broad exposure to infrastructure, end-user support, and networking technologies
- Collaborative team culture that values initiative, ownership, and knowledge sharing
- Opportunity to work with modern Microsoft-based systems and enterprise IT tools
- Matthews, North Carolina (On-site role supporting manufacturing and corporate users)
- Provide day-to-day IT support and system administration across a Microsoft-centric environment
- Administer and support Microsoft 365, Windows Server, Hyper-V, Active Directory, and Azure/Entra
- Support enterprise technologies including endpoint security, VPNs, VOIP phone systems, Teams, and printers
- Maintain and support network infrastructure including switches, LAN/WAN connectivity, and helpdesk operations
- Install, configure, and support servers, PCs, Macs, and end-user hardware (monitors, printers, docking stations, IP phones)
- Troubleshoot and resolve a wide range of hardware, software, and network issues
- Act as a primary point of contact for end users and vendors, delivering high-quality customer service
- Document, review, and improve IT processes, procedures, and support workflows
- Collaborate with teammates to learn new technologies and continuously improve service delivery
- Experience supporting Microsoft 365, Windows Server, Hyper-V, Active Directory, and helpdesk platforms
- Hands-on experience supporting PCs, Macs, servers, and peripherals
- Strong troubleshooting skills across hardware, software, and network connectivity issues
- Excellent communication, customer service, and vendor-interaction skills
- Self-motivated, organized, and comfortable working independently
- Experience documenting technical processes and procedures
- VOIP phone system administration experience
- Exposure to ERP systems such as Microsoft Dynamics F&O or Business Central
- Experience supporting IT environments within manufacturing or industrial settings
- Bachelor’s degree (BA/BS), preferably in Computer Science OR
- Associate degree with 4 years of relevant IT experience
- IT certifications are a plus (A , Cisco CCNA, Microsoft MCP/MCSA/MCSE, etc.)