What are the responsibilities and job description for the Director, Digital CX Technology position at AccruePartners?
THE TEAM YOU WILL BE JOINING
- A global, customer-focused retail organization with a strong Charlotte presence and continued investment in digital transformation and customer experience.
- A highly visible technology team positioned at the intersection of product, software development, architecture, and business leadership.
- An enterprise environment supporting digital experiences across loyalty, CRM, personalization, mobile/web, retail/store experience, checkout, analytics, and customer engagement.
- A business focused on modernizing how customers interact with the brand across physical locations, digital channels, self-service options, and loyalty-driven engagement.
- A leadership team seeking a business-facing technology leader who can connect strategy, product, architecture, engineering, and measurable business outcomes.
- Opportunity to join a global enterprise during a meaningful phase of digital customer experience growth and transformation.
- High-impact Director-level role with visibility across customer experience, product, architecture, engineering, and senior business stakeholders.
- Ability to help shape scalable digital capabilities across loyalty, mobile/web, personalization, CRM, checkout, retail experience, and customer engagement.
- Exposure to a complex technology environment that includes vendor platforms, internally built applications, APIs, integrations, data, and enterprise digital systems.
- Charlotte, NC strongly preferred.
- Onsite environment with an emphasis on in-person collaboration.
- Lead customer-facing digital technology initiatives across a global digital portfolio.
- Partner closely with product, architecture, software development, and business stakeholders to translate customer journeys into scalable technology solutions.
- Support digital capabilities across loyalty, CRM, personalization, mobile applications, websites, checkout experiences, retail technology, analytics, integrations, and customer engagement.
- Connect strategy and execution across vendor platforms, internally built applications, APIs, data models, engineering teams, vendors, and business outcomes.
- Serve as a trusted technology partner to leadership by evaluating solution options, identifying risks, removing blockers, and aligning teams around execution.
- Lead and influence direct and/or indirect teams across a global environment, working with stakeholders across multiple regions.
- Manage digital portfolio planning, delivery priorities, budget considerations, vendor relationships, forecasting, and operational execution.
- Support the continued expansion of customer-facing digital experiences tied to loyalty, in-store experience, self-service capabilities, and broader retail technology initiatives.
- 10 years of experience leading digital technology, customer experience technology, omnichannel platforms, digital solutions, customer platforms, or digital product/engineering functions.
- Strong background translating customer journeys and business needs into technology solutions across systems, teams, data, integrations, and platforms.
- Experience working across customer-facing digital capabilities such as loyalty, CRM, personalization, mobile apps, web platforms, checkout, payments, store technology, digital engagement, analytics, CMS/DAM, or promotion engines.
- Comfortable operating in a mixed technology environment with vendor platforms, SaaS solutions, internally built applications, APIs, integrations, and enterprise data considerations.
- Experience partnering across product, engineering, architecture, marketing, loyalty, merchandising, operations, payments, retail media, or similar business groups.
- Demonstrated ability to lead through ambiguity, drive results without excessive direction, and adapt as priorities evolve.
- Proven ability to connect digital technology investments to measurable business outcomes, customer experience improvements, operational efficiency, engagement, loyalty, or revenue growth.