What are the responsibilities and job description for the Technical Service Engineer 1 position at Accredo Packaging, Inc.?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Salary Range: $110,000 - $120,000
Duties/Responsibilities
We're committed to bringing passion and customer focus to the business.
Salary Range: $110,000 - $120,000
Duties/Responsibilities
- Facilitates proactive technical visits to customer facilities to maintain strong relationships with factory leadership.
- Responds to customer concerns or complaints, providing technical assistance in the field or virtually to support resolution.
- Supports and facilitates customer development trials, including pretrial preparation and assessment of product utility throughout customer operations.
- Conducts internal development trials to support material qualifications, optimize additive loadings, and assess performance interactions between process conditions and film characteristics.
- Collaborates with internal teams to communicate findings and contribute to continuous product improvement initiatives.
- Supports the implementation of customer feedback into technical and operational processes.
- Mechanical aptitude with strong problem-solving skills.
- Excellent organizational and time management skills with the ability to prioritize multiple projects in a fast-paced environment.
- Strong verbal and written communication skills for interacting with customers and internal teams.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently while contributing to team-based projects.
- Bachelor’s degree in a technical field preferred (e.g., Engineering, Materials Science, or related discipline).
- 0–2 years of relevant industry experience.
- Works in both office and manufacturing environments, which may be noisy and fast-paced.
- Must be able to lift up to 15 pounds at times.
- Up to 60% domestic travel required to support customer visits and development trials.
Salary : $110,000 - $120,000
