What are the responsibilities and job description for the Branch Quality Manager position at Accredited Labs?
We are seeking a Branch Quality Manager to lead the quality function at our Dallas, TX location. This individual will be responsible for maintaining and enhancing our ISO/IEC 17025:2017 Quality Management System (QMS), driving continuous improvement, and supporting technical excellence across our calibration disciplines.
This is a high-impact role requiring close collaboration with branch managers, technicians, and quality leadership across the Accredited Labs network.
Location: 90% in Dallas with 10% travel to customer sites within TX, AR, UT.
Key Responsibilities
Quality Management System (QMS)
Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction.
We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, we maintain the personalized service customers depend on and deliver a consistent, compliant experience across every location.
Accredited Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Accredited Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Benefits:
We value our team and are proud to offer a comprehensive benefits package for all full-time employees, including:
This is a high-impact role requiring close collaboration with branch managers, technicians, and quality leadership across the Accredited Labs network.
Location: 90% in Dallas with 10% travel to customer sites within TX, AR, UT.
Key Responsibilities
Quality Management System (QMS)
- Ensure full compliance with ISO/IEC 17025:2017 and internal policies.
- Own and maintain local implementation of the Quality Manual and procedures.
- Lead internal audits and coordinate external assessments and accreditations.
- Review personnel competence, calibration results, and quality documentation.
- Manage CAPAs, nonconformance investigations, and customer complaints.
- Provide annual QMS effectiveness assessments and facilitate quality training.
- Review all calibration certificates and measurement uncertainty budgets for accuracy.
- Lead technical competence evaluations across calibration disciplines.
- Oversee proficiency testing, training documentation, and risk assessments.
- Lead or support root cause analysis for quality issues, non-conformances, and process deviations to drive effective corrective actions and continuous improvement.
- Support customer experience initiatives involving quality feedback.
- Bachelor's degree in a relevant field or equivalent experience/certification.
- 5 years of experience in quality management within calibration, testing, or a regulated environment.
- Strong working knowledge of ISO/IEC 17025:2017 standards.
- Proficient in uncertainty calculations and document control.
- Experience conducting internal and external audits.
- Experience leading branch-level or multi-site quality initiatives.
- Familiarity with Microsoft Office and quality system software.
- Familiarity with IndySoft Calibration Software
Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction.
We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, we maintain the personalized service customers depend on and deliver a consistent, compliant experience across every location.
Accredited Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Accredited Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Benefits:
We value our team and are proud to offer a comprehensive benefits package for all full-time employees, including:
- Health Insurance – Comprehensive medical coverage to support your well-being
- Dental Insurance – Preventive and restorative care to keep you smiling
- Vision Insurance – Coverage for eye exams, glasses, and contacts
- 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match
- Company-Paid Life Insurance – Peace of mind with fully covered life insurance
- Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off
- Paid Holidays – Celebrate and recharge with paid company holidays
- Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role
