What are the responsibilities and job description for the FMS HR Specialist position at Accra?
Description
At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home.
We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work.
Why Work at Accra?
Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future:
The FMS Human Resource Specialist will provide a person-centered approach to assisting clients and PCA’s through employment topics and inquiries. The HR specialist works alongside internal departments such as payroll, billing, service coordinators and compliance to help serve Accra’s clients in a person-centered lens. The FMS HR Specialist serves as a customer focused member on HR-related issues, acts as an employee champion and enacts meaningful changes to continuously improve the organization.
What You Will Do
At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home.
We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work.
Why Work at Accra?
Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future:
- Work/Life Balance: Schedules designed to help you thrive.
- Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering.
- Mental Health Support: Free wellbeing programs.
- Smart Financial Options: HSA & FSA plans to help you plan ahead.
- Secure Your Future: 401(k) retirement plan to invest in tomorrow.
- Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees.
- Professional Development: Training and growth opportunities to advance your career.
The FMS Human Resource Specialist will provide a person-centered approach to assisting clients and PCA’s through employment topics and inquiries. The HR specialist works alongside internal departments such as payroll, billing, service coordinators and compliance to help serve Accra’s clients in a person-centered lens. The FMS HR Specialist serves as a customer focused member on HR-related issues, acts as an employee champion and enacts meaningful changes to continuously improve the organization.
What You Will Do
- Be responsible for answering incoming phone calls and emails to the FMS HR extension and group inbox with an emphasis on providing excellent customer service.
- Assists with employee relations matters by working with internal and external parties to resolve issues brought to the HR team.
- Handles employment related inquiries from all program caregivers and clients.
- Update and maintain employee files.
- Process all caregiver termination documents through requests from internal departments, clients or caregivers.
- Compile New Hire Welcome Packets for new FMS caregivers hired.
- Run employee reports for file maintenance.
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources and employment law.
- Two-year degree or 1 year of experience in a human resources or payroll field. Exposure to home health or human services is a plus.
- Effectively prioritize projects and manage own time with limited oversight.
- Have effective communication skills, and the demonstrated ability to communicate challenging concepts both in-person, over the phone, and in electronic communication.
- Person Centered thinking, emotional intelligence, and strong customer service skills.
- Advanced computer skills including internal office and organizational software, and the ability to gain proficiency with role specific systems. Paylocity experience a plus.