What are the responsibilities and job description for the Senior Technical Support Specialist position at AccountStaff, Inc.?
Provide Tier 2/3 technical support for end users, troubleshooting hardware, software, network, and connectivity issues while ensuring timely ticket resolution. Install, configure, and maintain computer systems, peripherals, Active Directory, Group Policies, and endpoint security tools. Assist with network device support, server and backup monitoring, IT maintenance, security compliance, special projects, and infrastructure documentation. Collaborate with IT teams to deliver reliable support services. Assist the Network Team
Qualifications:
• Strong knowledge of computer hardware, software, networking, and Windows operating systems
• Experience troubleshooting technical issues and supporting LAN/WAN, VPN, DNS, and DHCP environments
• Experience with Active Directory, Group Policy, endpoint security, and IT infrastructure support
• Excellent communication, teamwork, organizational, and problem-solving skills
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred
• 1–3 years of progressive IT support experience required
East of the City on site
Must be US Citizen or Green Card holder.