Assistant Director of Housekeeping

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Job Description

• Oversee daily housekeeping operations to ensure service standards across guest rooms, public areas, and back-of-house spaces.
• Maintain cleanliness and presentation standards in alignment with LQA and Fairmont brand requirements.
• Monitor labor costs, optimize scheduling, and drive departmental productivity.
• Collaborate with Engineering on preventative maintenance programs.
• Manage inventory of supplies, chemicals, and linen; ensure timely ordering and cost control.
• Lead by example in delivering professional, personalized service and coach the team to do the same.

• Deliver professional, friendly, and engaging service.
• Address guest concerns promptly with effective follow-up.
• Review guest feedback, recognize successes, and implement improvements.

• Assist in preparing and managing departmental budgets and monthly forecasts.
• Ensure fiscal responsibility in all expenditures.
• Oversee ordering and inventory of uniforms.
• Execute labor standards and productivity targets.

• Lead recruitment for housekeeping team members.
• Coach, train, and develop colleagues to achieve operational and service excellence.
• Promote employee engagement and a positive work environment.
• Support development and implementation of SOPs and training programs to enhance guest satisfaction and compliance.

• Maintain a safe work environment and ensure adherence to all safety and sanitation policies.
• Follow departmental policies and procedures consistently.

• Attend scheduled departmental meetings.
• Perform additional tasks as assigned by the Director of Housekeeping.
• Coordinate with outside contractors as needed.
• Ensure resources, tools, and equipment—including linen—are readily available.
• Maintain clear communication with managers and colleagues and foster effective relationships with supporting departments.

Qualifications

• Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
• Proven record to coordinate a large department to make gains towards targeted GSI, GOP, EEI results
• Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination
• Ability to analyze data and trends and create strategies for improvement
• Strong administration and organizational skills are required
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
• Previous experience managing in a union hotel
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to build strong relationships, interact and influence others at all levels of the organization

Computer literacy a must, with a strong knowledge of Microsoft Office applications, Outlook, Excel, and Property Management Systems, namely OperaCloud.
 

Additional Information

What is in it for you:

• Salary range: USD $90,000-100,000 gross per annum
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.