What are the responsibilities and job description for the Director of Housekeeping position at The Eden?
Company Description The Eden is a historic boutique hotel in Santa Monica where coastal glamour is paired with modern, wellness-focused hospitality. Originally built in 1939 in the Streamline Moderne style, the property has been carefully restored to honor its architectural character while offering elevated, effortless guest experiences. With 70 thoughtfully designed guestrooms featuring organic linens, marble bathrooms, and calming amenities, The Eden provides a serene retreat near the Pacific. The hotel also features vibrant community spaces, including Coffee Manufactory in the lobby and Velvet Rose, an open-air rooftop lounge with ocean views, curated music, and classic cocktails. As a member of Historic Hotels of America and Preferred Hotels & Resorts, The Eden blends history, design, sustainability, and genuine hospitality for guests and the local community alike.
Role Description The Director of Housekeeping is responsible for leading all housekeeping operations to ensure clean, well-maintained guestrooms and public areas that reflect The Eden’s standards of comfort, wellness, and design. This full-time, on-site role in Long Beach, CA includes overseeing daily room and public area inspections, managing cleaning schedules, and coordinating laundry operations to support efficient turnover and high-quality presentation. The Director will supervise, train, and coach housekeeping team members, promote safety and cleanliness protocols, and foster a culture of respectful, inclusive service. Day-to-day responsibilities also include responding to guest requests, collaborating with Front Office and Maintenance to resolve issues quickly, managing inventory and supplies, and maintaining accurate records and reports. The Director of Housekeeping will monitor departmental budgets, implement cost-effective practices, and help develop processes that support sustainability and an exceptional guest experience.
Qualifications
Role Description The Director of Housekeeping is responsible for leading all housekeeping operations to ensure clean, well-maintained guestrooms and public areas that reflect The Eden’s standards of comfort, wellness, and design. This full-time, on-site role in Long Beach, CA includes overseeing daily room and public area inspections, managing cleaning schedules, and coordinating laundry operations to support efficient turnover and high-quality presentation. The Director will supervise, train, and coach housekeeping team members, promote safety and cleanliness protocols, and foster a culture of respectful, inclusive service. Day-to-day responsibilities also include responding to guest requests, collaborating with Front Office and Maintenance to resolve issues quickly, managing inventory and supplies, and maintaining accurate records and reports. The Director of Housekeeping will monitor departmental budgets, implement cost-effective practices, and help develop processes that support sustainability and an exceptional guest experience.
Qualifications
- Demonstrated supervisory skills, including team leadership, scheduling, training, and performance management.
- Experience driving guest satisfaction and customer service excellence in a hotel or hospitality environment.
- Knowledge of housekeeping operations, including room cleaning standards, laundry processes, and use of cleaning equipment and products.
- Ability to manage budgeting, cost control, and inventory for housekeeping and laundry supplies.
- Strong organizational and time-management skills, with attention to detail and quality.
- Effective communication and interpersonal skills, with the ability to work collaboratively across departments.
- Experience in boutique or luxury hotels, or historic properties, is preferred.
- Understanding of safety, health, and environmental regulations; commitment to sustainable and inclusive practices.
- High school diploma or equivalent required; hospitality or management coursework or degree is a plus.
- Ability to work on-site, including weekends and holidays as needed, and to perform the physical aspects of housekeeping leadership (walking, standing, and light lifting).