Information Technology Manager

Company Description Echo Payroll Management, headquartered in La Jolla, California, is a rapidly growing hospice management company catering to hospice locations spanning from Hawaii to Massachusetts. Our hospices are dedicated to providing the highest quality of care and focuses on the spiritual, emotional, and physical needs of patients and their families, and Echo Payroll Management is the leadership team that supports them. As we continue to expand, we are seeking to enhance our technological capabilities by bringing in an experienced IT manager to ensure streamlined and efficient operations to better serve our patients.

Role Description The IT Manager is responsible for overseeing the organization's technology infrastructure, user support services, cybersecurity initiatives, and IT asset management across all hospice operations. This is a full-time hybrid role based in San Diego, CA, with a mix of in-office and work-from-home flexibility, with typical work hours starting at 7am PST to cover East Coast availability. The IT Manager is responsible for overseeing the organization's technology infrastructure, user support services, cybersecurity initiatives, and IT asset management across all hospice operations. This role ensures employees have reliable access to technology resources while maintaining system security, HIPAA compliance, and operational efficiency. The IT Manager serves as the primary point of contact for technology-related support, system administration, and strategic IT planning, supporting both office-based and remote employees in a healthcare environment.

Qualifications

• Configuring and rolling out new user accounts, hardware, software, and applications for employees, ensuring efficient onboarding and system integration
• Keeping equipment inventory by maintaining an asset management system that tracks every device from purchase through retirement
• Handling all IT-related requests, providing support to employees virtually
• Maintaining and updating all technical hardware and systems, including phone systems, printers, computers, operating systems, and network systems
• Ensuring company systems and data storage practices support HIPAA compliance by implementing access controls, encryption, secure backups, and vendor oversight
• Managing user onboarding for new systems with a cost-conscious approach, evaluating licensing needs, access levels, and budget impact before adding users or expanding system access
• Protecting the company by conducting regular security checks and maintaining high cybersecurity standards

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 5 years of IT experience with a solid background in troubleshooting employee issues
• Expertise in Windows, Microsoft Office Suite, Meraki and a strong capability in using a variety of IT tools and systems
• Knowledge of HIPAA Privacy Rules, HITECH, and other applicable healthcare regulations
• A strong orientation towards customer service with the ability to articulate technical concepts clearly
• Prior experience in financial services, private equity, or healthcare-related organizations is beneficial.
• Willingness to work in a hybrid arrangement based in San Diego, CA, with occasional travel to portfolio company locations as needed.
• This position may require availability outside standard business hours to support the organization's hospice operations.

Expected Compensation: $80,000–$120,000 annually, with final compensation determined by experience and overall qualifications.