What are the responsibilities and job description for the Customer Service Coordinator position at Acclaro Corporation?
The Customer Service Coordinator plays a critical role in supporting both internal teams and external clients by coordinating field service and clinical operations. You will act as a key liaison between customers, field engineers, clinical trainers, and internal departments, ensuring a professional and responsive experience. This position reports directly to the Customer Service Manager.
Key Responsibilities
- Coordinate scheduling of installations, repairs, preventative maintenance, and clinical training across Acclaro Medical’s device portfolio
- Manage calendars and logistics for field service engineers and clinical trainers
- Respond to customer inquiries via phone and email in a timely, professional, and solutions-focused manner
- Maintain accurate and detailed records in Salesforce CRM, including service history, preventative maintenance schedules, service agreements, and training documentation
- Ensure proper inventory management and coordination for planned maintenance and service calls
- Support escalation and resolution of technical and service-related issues in collaboration with internal departments
- Provide proactive customer updates and ensure all stakeholders are informed of timelines and next steps
- Act as the internal point of contact for coordination across sales, clinical, service, and logistics teams
- Support cross-functional efforts to improve service workflows and overall customer satisfaction
Qualifications
- Bachelor’s Degree required
- Minimum of 4 years of experience in a coordination or technical support role, preferably in the healthcare or medical device industry
- Strong organizational and problem-solving skills with proven attention to detail
- Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- Hands-on experience with Salesforce CRM is required
- Excellent communication skills, both verbal and written
- Ability to multi-task and prioritize in a high-volume, fast-paced environment
- Demonstrated ability to work cross-functionally and independently
- Strong interpersonal skills with a customer-first mindset
- Flexible availability, with occasional evening or weekend hours as needed
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $60,000 - $75,000