What are the responsibilities and job description for the Help desk / Desktop Support / office 365 position at Acclaim Systems?
- Thorough knowledge and use of ServiceNow or understanding of asset management system
- Expert knowledge and use of Windows OS and O365 Office products
- Excellent customer service awareness and communication skills
- Knowledge of hardware desktop, printer, scanner, video
- Knowledge of imaging workstations using SCCM
- Excellent troubleshooting, problem-solving, and organizational skills
- Ability to transport/lift boxes/equipment
- Ability to work independently and as a member of a team
- Knowledge of VPN setup, support, and install
- Creating/modifying resource accounts, creating/updating distribution lists, resetting passwords in Active Directory
- Knowledge of wireless workstation setup and support