Office Manager

A&C Catalysts/ACCI Specialty Materials — is a dynamic, ISO-certified manufacturer and supplier of high-performance specialty products headquartered in Linden, New Jersey, with additional manufacturing operations in Harrisonville, Missouri. For decades, we have been pushing the boundaries of materials science, delivering cutting-edge specialty additives that power industries from aerospace and automotive to electronics and personal care.

At A&C Catalysts, you would not joining a faceless corporation — you are joining a dedicated team of scientists, engineers, and business professionals who take pride in solving complex problems and delivering world-class products. We are small enough that every team member matters and large enough to serve a global customer base.

Position Summary

We are seeking an organized, energetic, and versatile Office Manager to be the operational backbone of our Linden headquarters. This is a high-visibility, cross-functional role that sits at the intersection of customer service, order management, logistics, and administrative operations. The ideal candidate thrives in a fast-paced specialty manufacturing environment, can shift seamlessly between customer-facing responsibilities and internal coordination, and brings a proactive, solutions-oriented mindset to every task.

Key Responsibilities

Customer Service & Order Management

• Serve as the primary point of contact for customer inquiries, providing prompt, professional, and knowledgeable responses via phone and email.
• Process and manage sales orders accurately in QuickBooks, ensuring correct pricing, terms, and delivery details.
• Monitor order status from entry through shipment and proactively communicate updates or delays to customers.
• Build and maintain strong customer relationships, fostering loyalty and repeat business.
• Handle customer complaints and returns with professionalism and urgency, coordinating with Quality and Production as needed.

Logistics & Shipping Coordination

• Coordinate domestic and international shipping arrangements including carrier scheduling, bill of lading preparation, and freight quote management.
• Manage hazmat shipping documentation and ensure compliance with DOT and IATA regulations for chemical shipments.
• Track inbound and outbound shipments, resolving issues with carriers as they arise.
• Interface with warehouse and production staff to ensure on-time order fulfillment.

Cross-Functional Collaboration

• Partner with Accounting on invoicing, accounts receivable follow-up, purchase order tracking, and month-end close activities.
• Liaise with Production to communicate order priorities, special handling requirements, and delivery commitments.
• Coordinate with Quality Assurance to ensure Certificates of Analysis (CoAs), Safety Data Sheets (SDS), and other required documentation accompany shipments.
• Support R&D with sample order processing, project-related purchases, and vendor coordination.

General Office Administration

• Oversee day-to-day office operations, supplies, facilities coordination, and vendor relationships.
• Maintain and organize filing systems (physical and digital) for orders, contracts, and correspondence.
• Manage incoming mail, phone , and visitor reception.
• Assist with onboarding of new employees including workspace setup and administrative orientation.
• Support senior management with scheduling, travel arrangements, and ad hoc projects.
• Identify and implement process improvements to increase office efficiency.

Qualifications Required

• 3 years of office management, administrative, or operations experience, preferably in a manufacturing or chemical/industrial environment.
• Hands-on proficiency with QuickBooks (order entry, invoicing, and reporting).
• Strong customer service orientation with excellent verbal and written communication skills.
• Experience with logistics, shipping, and freight coordination; familiarity with hazmat/chemical shipping regulations is a plus.
• Proven ability to juggle multiple priorities in a fast-paced environment with minimal supervision.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• High degree of accuracy and attention to detail.

What We Offer

• A collaborative, team-oriented culture where your contributions are seen and valued.
• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off and holidays.
• A stable, growing company with a long history of innovation in specialty materials.

How to Apply

Please apply through really or submit your resume and a brief cover letter describing your relevant experience to careers@ac-catalysts.com with the subject line “Office Manager – Linden.” We look forward to learning more about you.

Pay: $65,000.00 - $87,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Please briefly describe your Office Management Experience in a manufacturing environment.

Experience:

• Logistics: 2 years (Required)
• QuickBooks: 1 year (Required)
• Customer service: 2 years (Required)
• Shipping documentation: 2 years (Required)

Ability to Commute:

• Linden, NJ 07036 (Preferred)

Work Location: In person

Salary : $65,000 - $87,000