Senior Program Manager - Residential DDABO

Senior Program Manager – Residential DDABI

Reports to: Program Director - Residential DDABI

Location: 1603 Court Street, East Syracuse, NY 13057

Pay Rate: $29.91 - $32.33 Annually

Schedule: M-F: 8a-4p

The people we care for come from all walks of life, and so do we. We strive to diversify our workforce, not because it’s the right thing to do, but because it makes our agency stronger!

About Us

With a history stretching back more than 70 years, AccessCNY is continually growing and expanding our reach. Offering person-centered services that empower individuals of all ages and abilities to reach their full potential as part of our community. Our focus is supporting individuals by ways of residential housing, mental health and clinical services, and immersing our participants in community engagement. Working closely with the Office for People with Developmental Disabilities and the Office of Mental Health, we support 27 housing locations and 3 administrative buildings.

About The Role

We are looking for a proactive employee to use one’s own experience and judgment to carry out the mission of the Certified Residential Program.

Responsibilities

• Consult with participants prior to life plan meetings to determine participants’ goals, interests, satisfaction with services, etc.
• Participate in life plan meetings to assist in developing life plans; follow up with care managers to assure accurate plan goals and timely plan completion
• Complete Individual Protective Oversight Plans (IPOPs) minimally twice a year, or more if participants’ needs change
• Monitor and ensure completion of staff assignments and change of shift protocol
• Monitor and ensure correct staff administration of medications and documentation, per Agency policy
• Work collaboratively with IRA nursing staff to ensure proper medical oversight of participants, and to ensure that all medical and/or specialist recommendations are followed; ensure participants’ attendance to medical appointments and provide support, as needed
• Observe staff and review staff documentation to ensure person center services are provided; and to ensure that life/staff action plans, IPOPs, dietary guidelines, Plan of Nursing Services (PONS), and behavior support plans, are implemented correctly
• Implement a system to communicate with participants and families/advocates in order to monitor their satisfaction with services and to ensure they feel services are implemented as described in the service plan
• Ensure that medication procedures, behavioral support interventions and emergency safety procedures, are developed, practiced, and revised as needed, including fire drills
• Responsible for the supervision of assigned Assistant Managers and Direct Support Professionals (DSPs)
• Provide ongoing direction, support, and regular one on one supervision to staff
• Conduct performance evaluations of staff-initial, 6 month, and annual; document performance concerns and follow-up with disciplinary action, if necessary
• Manage staff schedules to ensure adequate shift coverage
• Share on-call responsibilities
• Monitor and ensure participant safety in the IRA, in the community, and during transports
• Report participant incidents per Agency policy, including reporting to the NYS Justice Center, as needed
• Monitor the implementation of Plans of Corrective Action (POCA)
• Provide additional training and support to new Program Managers, as identified by supervisor
• Take an active role in the training of new staff, i.e. extended orientation, supervisory training, or other specialty trainings
• Act as the Program Manager for an IRA that has a long-term Program Manager vacancy, until said vacancy is filled, as directed by supervisor
• Understand the assigned IRA budget and assist the Director in its development
• Ensure all documentation required to support Medicaid billing is current and maintained in participants’ records
• Provide person-centered, quality, services
• Follow Agency standards and procedures
• Maintain compliance with applicable program rules and regulations
• Contribute to department and Agency quality improvement initiatives
• Perform Other Duties as Assigned
  
  

Education/Experience

Associate degree in a human services field, plus one years’ experience working with people with disabilities, required, or, a high school diploma/GED plus two years’ experience working with people with disabilities, required. Supervisory experience, preferred.

Conditions Of Employment

Must have a valid NYS Driver License in accordance with the Agency Vehicle and Driving policy and transportation necessary to meet program needs. Must respect confidentiality. Must be available for occasional early morning, evening, or weekend, functions, and share on-call responsibilities. Must be able and willing to demonstrate direct care duties, including personal assistance. Must be able to lift 75lbs.

Did you know that AccessCNY offers great health, dental and vision insurance? Additionally, we provide a 401(k) match upon hire, PTO, and 11 paid holidays.