Health Resource Specialist / EEF

Job Title: Health Resource Specialist / EEF

Reports To: Eligibility & Enrollment Manager

Location: Access to Healthcare Network - Reno

Status: Non‑Exempt

Supervises: N/A

Job Purpose

The Health Resource Specialist supports individuals and families seeking affordable healthcare. This role screens callers for Nevada health programs-including AHN, Medicaid, Medicare, and Nevada Check-Up-and assists with enrollment through Nevada Health Link. The specialist also provides backup coverage for Front Office operations as needed.

Typical schedule: 8:00-4:30 or 9:00-5:30 when covering Front Office.

Key Responsibilities

• Provide clear, unbiased information and enrollment assistance for Nevada Health Link and other health programs.
• Screen callers based on income and family size to determine appropriate program eligibility.
• Handle inquiry calls, answer questions, and make referrals promptly and professionally.
• Maintain accurate, timely data entry and use critical thinking to support callers effectively.
• Communicate available AHN programs and community resources.
• Work with supervisor to ensure caller needs are resolved efficiently.
• Assist with Front Office coverage as needed.
• Attend outreach events and community meetings (occasionally on weekends).
• Perform other duties as assigned.
  
  

Basic Requirements

• Bilingual (English/Spanish) required.
• Valid driver's license; ability to drive AHN company car.
• Ability to obtain an Exchange Enrollment Facilitator (EEF) License within 60 days (up to 5 attempts; 3 funded by AHN).
• Ability to pass required Nevada background checks.
• Knowledge of AHN services and willingness to learn administrative systems.
• Must follow HIPAA guidelines.
• Regular participation in staff and interdepartmental meetings.
  
  

Minimum Education & Experience

• High School Diploma.
• At least two years of customer service experience.
• At least two years of computer experience, including Microsoft Office, databases, and internet use.
• Strong communication and organizational skills.
• Knowledge of public health programs or insurance preferred.
  
  

Work Environment Requirements

• Ability to stand 3-6 hours/day and sit at a computer for 4-6 hours/day.
• Ability to perform repetitive hand/wrist movements.
• Ability to lift up to 30 lbs.
• Flexibility with work schedule based on departmental needs.
  
  

Funding Clause

This position is funded through external grant sources. Continued employment is contingent upon the ongoing availability of this funding. If funding is reduced or discontinued, the position may be changed or eliminated.

Note: This job description outlines the general nature and responsibilities of the role and may be adjusted to meet organizational needs. It is not a contract of employment.

AHN is an equal opportunity employer and welcomes applicants from diverse backgrounds.

Benefits

• Medical Insurance & Vision provided at no cost to the Employee
• Health Savings Account HDHP (HSA) includes employer matching $35.00 per month
• Dependent Care Flexible Savings Account (FSA)
• Low-cost health insurance options for your dependents
• Prescription drug insurance
• Dental insurance
• Free Life Insurance and Long-Term Disability
• Voluntary Ancillary Benefits
• 4 Weeks Paid Time off in your first year
• WFH Options
• 14 Holidays
• Bereavement Leave
• 4 weeks Paid parental leave
• Tuition Assistance and more!
  
  

Required to pass a background check through the State of Nevada